SoftServe SaaS Operations Framework (SSOF)

Operations and Infrastructure Management is an integral part of the Software as a Service model. It is the set of processes and activities that drive the transition from SaaS software development activity to deployed service mode.

The Operations Team is a group or unit which performs the process of product enablement and support. It is responsible for bringing the software service to the state when it is ready to be consumed by end-users. Operations Team is responsible for supporting the service and making its quality and service level meet the requirements of the SLA. The Team relies on established processes and industry-standard practices (such as ITIL) as well as sophisticated tools and technologies in order to meet service quality and availability goals.

Why SoftServe SaaS Operations Framework for SaaS/Cloud solutions?

The SoftServe SaaS Operations Framework (SSOF) is an integrated set of tools, components, and automation services for achieving excellence in SaaS operations. SSOF drives efficient and repeatable practices for provisioning, release management, automated testing, monitoring, centralized security, data management and inventory control.

SoftServe SaaS Operations Framework opens the door to efficient service operation process, helps to maintain optimal Total Cost of Ownership, significantly decreases time to market, and provides a specific solution to meeting the desired Service Level Agreement with your end users.

SoftServe SaaS Operations Framework improves the performance of the Operations team. It provides a high level of process automation, and delivers a set of pre-built common operations jobs.

SoftServe SaaS Operations Framework Benefits

• Reduce Risk. The SSOF helps startup and established ISVs integrate SaaS development and operations to ensure satisfactory tenant experience. SSOF drives collaboration between software developers, sys admins, and quality assurance testers.
• Increase Monthly Recurring Revenue. SSOF drives successful continuous release cycles for Agile application development process, ensuring that new and existing SaaS tenants all have stable access to the latest feature and enhancement releases on a regular basis. Helps get more new features and enhancements running with stability on production instances faster.
• Decrease Customer Acquisition Costs. SSOF automates the migration of tenants and configurations from stage to production instances. It also automates configuration and provisioning of technology stacks required to deploy new tenants. You achieve a reduction in the time and effort from the operations and customer success teams to get tenants running live.

Key Features

• Provisioning. Add application instances to load balanced clusters in minutes, starting from ‘bare metal’. Automate provisioning from a central control point using web user interface, command line, or API.
• Centralized Security. Authentication and authorization for all collected application, system, and device consoles is managed within a single LDAP compatible security service.
• Implement and Control Tenant Segmentation. IaaS, application, and database requirements for operating varied multi-tenancy configurations all configured, managed, monitored, and controlled from a single central point.
• Achieve Scalability and High Availability Goals. Automate responses to additional capacity requirements. Automate geographical and multi-data center replication to create hot copies of data across zones
• Create Central Logging and Backup System. A single control point is provided for all log files of IaaS, database, and application services. A single control point is provided for initiating, managing, and monitoring all data and configuration backups.
• Leverage Best of Breed Open Source Operations Technology. The SoftServe SaaS Operations Framework integrates best of breed open source tools to automate operations. Monitoring is provided by Zabbix. Configuration management is provided by Puppet. Central control point services are provided by Rundeck.
• Drive Application Lifecycle Management. SoftServe SaaS Operations Framework functions as the collaboration hub for development and operations to manage application lifecycle. Supports the successful management of two or more codebases. Successfully manages the release process for patch and version changes to the application instances.