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Empathy in Software Design

How an empathetic, human-centered approach can improve experience design projects.


Optimizing The Warehouse

Warehouse management systems (WMS) need technology advances to keep their retailers competitive.


Why Media Customer Experience Is Worth the Investment?

The only unacceptable speed for media CX transformation is standing still.

Case Study

Congruity360 Uses AWS and Its Managed Services as Platform for AIA Cloud

Congruity 360 collaborated with SoftServe to build a bundled AIA cloud solution—a subset of the AIA solution—distributed via the community AMI channel.


Patient-led Pre-Registration Experience for Healthcare

Six experience design principles to improve patient engagement before the first visit.

Case Study

Web-Based Service Infrastructure for Payment Processing

Our client had an outdated call center and they made the decision to create a web service for payment processing—via the web and phone to expand their portfolio of service offerings.

Case Study

Native API and Mobile Applications Developed for Handheld Printers

The client’s solutions shows customers how to leverage regular tasks including item marking, currency conversion, and promotional price marking.

Case Study

International Personal Finance Creates Customer-Focused Application for Credit Automation With Sitecore and Salesforce

To gain a competitive advantage through their digital advancements in financial services, IPF needed to enable credit automation in a single application.

Case Study

IT Diagnostics Evaluates How Applications Support “As-Is” Business Processes

The client was interested in business growth through capabilities extension, talent growth, and adhering to a customer centric philosophy.


AI and ML: A More Robust Approach to Cybersecurity

Predictive technologies for superior data loss prevention.

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