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by Roman Pavlyuk

Six Steps to Improving IT Operational Efficiency

Have you ever wondered if your IT operations are well optimized and work to the fullest? Here’s a step-by-step guide on how to improve IT operational efficiency in order to expand into new markets, reduce expenses, and increase margins.

In order to assure a steady growth of a client base and cover more business segments, technology enterprises actively offer their software products as a service making them available for a large number of clients. However, when it comes to Service Level Agreement (SLA) execution, companies may face obstacles trying to deliver more features in shorter periods of time, namely:

  • Lack of speed to market product delivery solutions
  • Non-Agile Infrastructure Management approach
  • Lack of measured IT Operational Efficiency
  • Absence of the “Best Practice” operation approach
  • Lack of communication or disconnection between Development and Operations organizations.

To expand into new markets, reduce overhead expenses, and increase margins, use this step-by-step guide to resolving these challenges in the most efficient way.

Figure 1. Six-steps plan for IT Operational Efficiency improvement

Step 1: Set Clear Goals

Put things into perspective. Before getting down to any improvements, you need to know what you want to achieve and where you should start.

Step 2: Assess

To be in control of the IT Operations, identify the current state of the processes, technologies and expertise of your team.

Figure 2. Sample of a visual assessment results summary

To properly measure the improvement, define the KPIs and metrics, as well as compose a comprehensive assessment report.

Figure 3. Example of metrics and KPIs set for improvement

Step 3: Design a Solution

To build a roadmap that will lead to the desired operations metrics, I suggest dividing improvements into two major groups:

  • Process improvement recommendations provide the guidelines, instructions and practices that are focused on the organizational improvements and other process-related areas.
  • Technology recommendations are mainly focused on tools, techniques and expertise.

Step 4: Prototype and Prove the Concept

Validate the estimates and ensure that there are no major implementation issues that can affect the roadmap. As a rule, this step takes from two weeks to a month.

Step 5: Implement the Solution

Following the established objectives, implement the designed solution according to the defined roadmap.

Figure 4. Implementation roadmap defined during the Stage 3 and followed on the Stage 5

Step 6: Maintain the Solution

Software products are continuously being enriched with features so the operations process needs to stay in line with the products.

By following this 6-step process, you`ll easily make sure your IT operations are optimized and work to the fullest.