Sustainability Report 2024
At SoftServe, we’re committed to making a positive impact on the world and shaping a more sustainable future. We’re excited to share the progress we’ve made with you in our 2024 Sustainability Report
2024 at
a Glance
new logos
(+19% YoY)
(+19% YoY)
194
new logos
(+19% YoY)
(+19% YoY)
NPS
84
NPS
associates around the world
10414
associates around the world
new teammates welcomed
1373
new teammates welcomed
offices in 17 countries
54
offices in 17 countries
eNPS
71
eNPS*16 points above the technology industry benchmark
Taking Care
of Our People
Empowering Inclusion and Empathy in our Workplace
At SoftServe, we foster an environment where everyone feels valued, supported, and empowered to thrive. In 2024, we deepened our focus on embedding inclusive practices across leadership development, expanding access to education through EmpowerU, and strengthening veteran support efforts in Ukraine. We also advanced our well-being strategy across mental, emotional, physical, social, and financial health, engaging leaders to champion it.
NPS for Veterans at SoftServe program
9.8
NPS for Veterans at SoftServe program
retention rate
95.8%
retention rate+16.8% YoY
inclusion score. 15 points above the tech industry benchmark
80
inclusion score. 15 points above the tech industry benchmark+16.8% YoY
participants in well-being events globally
5700+
participants in well-being events globally
health and
well-being score
70
health and
well-being score*10 points above the technology industry benchmark
graduates from four EmpowerU IT course groups
166
graduates from four EmpowerU IT course groups
SoftServe Demographics by Gender
** Benchmarks according to World Economic Forum Global Gender Gap Report 2024
Paving a Future
for Talents
Growing Talent With Universities
We work closely with educational institutions worldwide to enhance learning and prepare specialists for real-world challenges. In 2024, we partnered with more universities, provided educators with essential skills through EDUPRO Program and continued to shape the next generation of tech professionals with SoftServe Academy.
students engaged globally
30300+
students engaged globally(+21% YoY)
tech teachers engaged globally
6900
tech teachers engaged globally
SoftServe Academy graduates,
of which 237 were hired
8821
SoftServe Academy graduates,
of which 237 were hired
Environmental
Sustainability
Reducing Emissions, Raising Awareness
Each year, SoftServe deepens its commitment to sustainability and climate action through new partnerships, targets, and initiatives.
In 2024, we joined the Science-Based Targets initiative (SBTi), setting measurable, science-aligned goals to reduce emissions. Our approach combines measurable, systematic actions as a company with fostering eco-awareness among our associates.
In 2024, we joined the Science-Based Targets initiative (SBTi), setting measurable, science-aligned goals to reduce emissions. Our approach combines measurable, systematic actions as a company with fostering eco-awareness among our associates.
Our efforts focus on:
- Reducing energy consumption
- Promoting remote work and virtual meetings to lower travel-related emissions
- Transitioning to renewable and low-carbon energy sources
- Optimizing processes to minimize waste and use resources efficiently
of Scope 1 emissions compared to the base year (2020)
-5.45%
of Scope 1 emissions compared to the base year (2020)
of Scope 2 emissions compared to the base year (2020)
-63.14%
of Scope 2 emissions compared to the base year (2020)
of carbon intensity per FTE compared to the base year (2020)
-47%
of carbon intensity per FTE compared to the base year (2020)
of Total Energy Consumption compared to the base (2020)
-22.40%
of Total Energy Consumption compared to the base (2020)
Supporting
Ukraine
Strong Support for Ukraine in 2024
Throughout the full-scale war in Ukraine, SoftServe has stood by defenders, supported communities, and developed tech solutions for social initiatives. Our commitment to Ukraine, our colleagues, and those protecting the country remains strong and unwavering
ambulances handed
over to medics
132
ambulances handed
over to medics
people evacuated with the help of the ambulances
60192
people evacuated with the help of the ambulances
projects that OpenTech volunteers worked on to support Ukraine
29
projects that OpenTech volunteers worked on to support Ukraine
people received
protective uniforms
1780
people received
protective uniforms
25 Awards
in 2024
25 Sustainability and Employer Brand awards
GOLD
for It's a Solution Podcast on OpenTech Pro Bono Projects (Globee Awards 2024)
Silver
for Best Charity or NGO Program (Corporate Engagement Awards 2024)
Gold
for Veterans at SoftServe Program in the People Category (Global Compact Partnership for Sustainability Awards 2024)
Certification
Great Place to Work certified in the UK
Certification
Great Place to Work certified in Colombia
STAR
Employer Branding Star (Employer Branding Institute)