We care about the world around us. We strive to make a positive impact on the communities where we live and work using our resources, knowledge, and expertise.
The last few years have repeatedly tested us. Yet, with each challenge we’ve overcome, we’ve emerged more resilient. Ultimately, 2022 only made us stronger. We’ve become more united, more resilient, and more flexible as a business as we continue to deliver the excellence that our clients expect.
* Employer Net Promoter Score, or eNPS, is a scoring system for measuring employee satisfaction and loyalty within the organization. In 2022, SoftServe improved by 3 points over last year and was 19 points above the industry benchmark.
** Net Promoter Score, or NPS, measures the loyalty of a company's customer base with a score from -100 to +100.
Our wide network of offices and co-working spaces from San Francisco to Singapore brought us closer to our clients and deepened our understanding of local markets. Our teams’ diverse backgrounds and experiences enable us to learn from each other and create unique solutions for our customers.
SoftServe’s core mission is to enable talented people to change the world. To foster this goal, we developed and contribute to seven key corporate and social responsibility (CSR) areas. Our sustainability ecosystem is driven by cross-functional councils, our pro-bono tech, and our charitable platforms.
We build corporate processes and implement internal and external programs that contribute to each CSR pillar.
We partner with NGOs and global organizations and engage SoftServians to contribute their time and skills for important causes.
With the support of the company and our associates, we implement important charitable projects in our communities.
CSR ECO-SYSTEM
Diversity, Equity & Inclusion
Well-Being
Environment
IT Education
Communities
Volunteering & Charity
Open Eyes Corporate Charity Fund
—Corporate Platform—Pro-bono corporate program Open Tech —Open Eyes Corporate Charity Fund
We want to do more than mitigate the adverse effects of human activity. We want to make a positive impact through our products, services, and business models. To make this happen, our Environmental Sustainability Team works closely with different groups across the organization to incorporate sustainable principles into our business activities.
We released a public Climate Change report in collaboration with the Carbon Disclosure Project (CDP).
SoftServe underwent an external audit to determine whether our environmental approaches complied with international standards and how we could improve them.
SoftServe established an ISO 14001:2015 compliant Environmental Management System. This certification reflects a commitment to environmental sustainability and showcases SoftServe’s low-carbon continuous improvement processes.
reduction in scope 1 emissions
reduction in scope 2 emissions
At SoftServe, we recognize and appreciate that our differences are one of our greatest strengths. This creates an environment where everyone can thrive. To further foster a discrimination and harassment-free workplace culture and provide equal access to opportunitiess, we’ve incorporated different policies and practices for all stages of an associate’s journey.
At SoftServe, we strive to develop programs that truly support our associates and their long-term well-being. We transformed our mental well-being initiative into a company-wide Dare to Care program. It provides our managers, leaders, and associates with practical tools and tips for self-care to help them on their well-being journey.
The full-scale war in Ukraine is major and ongoing challenge for many at SoftServe. We as a company and community have mobilized our resources to stand with Ukraine and support our associates and the country during these challenging times.
Platform for those in Ukraine to find volunteer or humantarian support, helping 423,000 users to date
An information portal that’s helped 120,000 Ukrainians in Poland
Viber chatbot that provided 8,000 Ukrainians in Bulgaria with the most up-to-date information about their status in the country
An edutainment game that educated and entertained 74,000 kids living in bomb shelters
