Our Client
Causeway is a leading provider of construction and infrastructure software, serving thousands of customers across the built environment. Its products run on a production environment spanning several major cloud providers, the systems its customers depend on every day. The company needed a provider to run that environment around the clock. That meant managing security, patching, cost, and compliance proactively, with no tolerance for downtime.
- Client - Causeway
- Industry - Construction technology
- Platforms - Multi-cloud
- Scope - 24/7 managed services
What was blocking Causeway from reliable, secure operations?
Reactive operations
Issues were handled as they arose, with limited capacity to get ahead of problems.
Limited DevOps capacity
Routine patching, OS lifecycle, and container platform upgrades outpaced available capacity.
Cloud spend review
Growing, with room for regular review and optimization.
Tooling expertise
Cloud-native security tooling needed deeper expertise.
Platform lifecycle
Legacy operating system and platform components approaching end of vendor support.
How did Causeway solve its operations challenge?
Causeway's environment now runs end to end under SoftServe, across four core workstreams: operations, patching, cost, and documentation.
24/7 operations
Continuous monitoring and incident response across the multi-cloud stack, with alerts routed into one coordinated workflow. Operational risk cut - Zero unplanned production outages attributable to missed patching.
Patching and lifecycle
Proactive operating system, container platform, and lifecycle patching, taking routine maintenance off the in-house team. Client teams stay on the roadmap - Front-line resolution kept in-house, so specialists are rarely pulled in.
Cost review
Ongoing review, surfacing and proposing optimization opportunities across the estate. Engineering capacity released - Routine maintenance fully offloaded, freeing time for product work.
Documentation
Maintaining runbooks and operational documentation so knowledge stays current and accessible. Key-person risk reduced - One source of operational truth supported across the estate.
What results did Causeway achieve with 24/7 managed cloud operations?
Reliability
100% of incidents resolved within SLA. Business-critical applications kept consistently available, with zero unplanned outages.
Incident response
70% faster mean time to acknowledge.
Support model
99%. Resolved at L1/L2 without engaging client SMEs.
Capacity returned
1,000+ development hours saved. Approximately 300 hours per quarter freed for roadmap work.
Cost optimization
100% of proposals delivered with full cost-benefit analysis. Share of savings identified: Database rightsizing 63%, Compute and licensing 32%, Auto-scaling and load balancing 5%.
Documents maintained
~4,000 runbooks and operational documents maintained, kept current as the footprint evolved and available to both teams. 100% environments documented. Handover-ready. Updated on a regular schedule.
What long-term value did Causeway gain from managed cloud operations?
Cloud operations now contribute more to Causeway's business, as day-to-day support has become a strategic partnership.
- Preventive, planned operating rhythm - Predictable cadence instead of firefighting.
- A resilient, well-run environment - Operational risk steadily reduced.
- A modern, supportable technology stack - End-of-life platforms retired.
- Costs reviewed and optimized - Savings surfaced with clear analysis.
- Time given back - Engineering teams freed for roadmap delivery.
- One source of truth - Documentation kept current throughout.
- Ownership that extends beyond scope - Problems solved, not just tickets closed.
- A partnership that keeps growing - Scope expanded as trust deepened.
What began as break-fix support is now a fully managed cloud operation. Reliability, security, and cost are handled as one discipline, with scope that keeps expanding as trust deepens. See what a 24/7 managed service looks like for your environment.
