Our Client
The client is a leading tire distributor serving a distributed field workforce across its retail and distribution network. A business that size runs on a large, connected AWS estate: the systems its people and daily operations rely on.
At a glance
- A national tire distributor needed around-the-clock coverage across a fast-growing AWS estate spanning multiple accounts, without compromising uptime or security.
- Working with SoftServe, the company sustained 98.5%-99.4% SLA compliance, raised its AWS Security Hub score from 67%-80%
- They also cut cloud spend by $35K+/month, all while running the environment as one managed service.
- Industry: Tire distribution and logistics
- Environment: Multi-account AWS organization
- Operations: 24/7
- Engagement: Cloud managed services
They needed a partner to run that environment as a single managed service while the business kept moving. That meant:
- 24×7 operations
- Security standardization
- Cost governance
- Secure field access
Continuous operations on a rapidly evolving AWS environment
The client required ongoing operational support and proactive service improvements across a rapidly evolving AWS environment.
The environment carried strict availability requirements and aggressive monitoring thresholds. Operations had to keep pace as workloads grew and changed, without compromising stability or response times.
Ongoing support and improvement
Day-to-day operations paired with proactive service enhancements.
Strict availability targets
High uptime expectations on business-critical workloads.
Aggressive monitoring thresholds
Fast detection and response across a growing estate.
An engagement that rewarded structure, automation, and steady judgement, delivered as one accountable managed service.
How Does a Managed AWS Operations Model Actually Work?
SoftServe delivers a managed operations model built for continuous service improvement: every signal feeds a loop that turns day-to-day operations into compounding gains in reliability, security, and cost.
Operate 24/7
Continuous monitoring and incident response with rapid acknowledgement and SLA discipline.
Automate and standardize
SSM-driven deployment, drift detection, and self-healing replace manual, error-prone work.
Embed security
Posture management and CVE remediation live inside recurring operational cycles.
Protect and recover
Unified backup governance with cross-region resilience for critical business data.
Govern centrally
Consistent controls and tooling lifecycle applied uniformly across every account.
Improve continuously
Findings are documented and fed back to raise the operational baseline over time.
Patch on a regular cadence
Monthly patch cycles use phased deployment rings, with standardized tooling and Inspector CVE findings aligned to each ring.
Every cycle raises the operational baseline: reliability, security, and cost improve together.
What does 24/7 managed AWS support include?
The company's AWS environment gets around-the-clock operational support (monitoring, incident response, patching, backup, and end-user support). It is sustained at high reliability under heavy alert volume.
Service performance
Key achievements
Observability — full-stack monitoring, delivered
Alert configurations paired with 20 synthetic monitors and six production dashboards across CloudWatch and the APM platform.
Patching — patch operations standardized
Patches go out monthly in phased rings, so nothing hits the whole fleet at once. Dedicated tooling handles the platform-specific maintenance.
Resilience — backup governance, consolidated
EC2, RDS and S3 resources protected under one policy spanning every account, with a local-vault backup architecture.
Continuity — operations codified and self-healing
Runbooks supported alongside SSM agent-lifecycle automation, daily drift detection and ongoing compliance validation.
Recurring operating cadence
Monthly
Patching cycles
Monthly
Monitoring appliance maintenance
Monthly
Image updates and ASG refreshes
Daily
Drift detection and compliance checks
How can AWS compute savings plans lower cloud costs?
A one-time transition delivered within the managed support engagement, now backed by regular optimization reviews. It trades instance-family lock-in for portable, optimized compute coverage.
From — EC2 instance savings plans
Committed discounts locked to specific instance families
To — Compute savings plans
Portable coverage across EC2 generations, ECS, and Fargate
$35K+/month
20
85%-90%
Coverage, strategy, and governance
Cost vs. elasticity
Coverage is held intentionally below full (~80–90% committed coverage) to preserve elasticity. Allows for modernization and right-sizing without commitment-migration penalties.
Continuous governance
- Applied uniformly across the AWS organization and multiple regions
- 12 active savings plans plus ~18 reserved-capacity commitments annually
- Ongoing utilization and coverage monitoring via AWS Cost Explorer
- Recurring optimization reviews aligned to workload evolution
How Did SoftServe Standardize Security Across Every AWS Account?
Across every AWS account, the distributor's environment now runs under one governance and automation framework using Security Hub, Systems Manager, and AWS Backup. This replaces fragmented visibility and manual tooling with consistent, automated, drift-correcting operations.
Security posture
67% → 80%
100%
79%
80%-90%
How it works
Centralized governance
- Aggregated findings from Security Hub, GuardDuty, Inspector, Config, and CloudTrail
- One view of posture and exposure across every account
- Appliance and core-network workloads excluded by design to preserve compatibility
Automation and self-healing
- SSM Distributor automates monitoring, endpoint protection, patch management, and CloudWatch agents
- SSM State Manager runs daily compliance validation with automatic remediation
- Configuration drift is detected and corrected without manual intervention
Backup governance and recovery resilience
Scope — EC2 · RDS · S3
Protected under one backup policy applied across all accounts
Retention — 7 / 28 / 365 days
Daily, weekly, and monthly retention tiers held centrally
Lifecycle — 30-day cold storage
Automated transition with cross-region replication for recovery
How can AWS WorkSpaces give field teams secure access without managing devices?
As part of the standardization work, SoftServe built a kiosk-style access platform on WorkSpaces Thin Client and WorkSpaces Secure Browser. It gives non-technical field users simple, locked-down training access while eliminating endpoint management overhead.
Architecture
Thin client
AWS-managed shared kiosk devices, zero local imaging
Secure browser
Browser-isolated sessions with strict URL allowlisting
Enterprise IdP
Unified authentication and full auditability
95%
80%-90%
240+
$13.5
Security by design
Day-to-day support
- User support and service request handling for field users
- Investigation and remediation of WorkSpaces-related alerts
- Performance and utilization investigations across the device fleet
Continuous improvement
- Automation initiatives that reduce repeat manual effort
- Right-sizing of running versus stopped device capacity
- A reusable browser-governance model ready for future endpoints
Simple, locked-down access for field users, with no endpoint fleet to manage.
What results come from running AWS as a single managed service?
The company now runs on one governed AWS estate instead of managing it piecemeal. Reliability, security, and cost improve together.
A large AWS estate spanning many accounts → Run as one governed, automated and cost-optimized service
Stable around-the-clock operations
Round-the-clock monitoring and incident response at a sustained SLA
Standardized, self-healing tooling
SSM-driven deployment, drift detection and automated remediation
Stronger security posture
Consolidated posture management with CVE remediation built into cycles
Lower, more flexible spend
Portable savings plans coverage and right-sizing that preserve elasticity
Resilient data protection
Backup governance held centrally, with cross-region recovery
Simplified, secure access
Browser-isolated end-user access with no device overhead
Ongoing improvement
Findings captured in 120+ runbooks that keep raising the baseline
One accountable service
A single managed practice across operations, security, cost, and EUC
Delivered as one accountable managed service. The business keeps moving, securely and at scale.
See what a single accountable managed service looks like for your environment. Talk to our cloud managed services team.
