Our Client
Global Payments is a global payments processor handling merchant transactions across multiple markets. Since 2017, we've owned the backend integration layer that carries payment notifications between their payment gateway and its downstream booking and settlement platform. It's close to a million notifications in a typical month. The company needed a partner who could keep that infrastructure running without interruption.
Goals
- Modernize how the environment is provisioned
- Absorb a steady stream of client-driven changes
- Keep the platform current on security and software versions
Industry
Fintech / global payments processor
Support coverage
24/7 continuous monitoring
24/7 continuous monitoring
2017 (9 years of ownership)
Monthly volume
~1 million payment notifications
The challenges
- Zero-downtime modernization
- Infrastructure and tooling upgrades delivered on a live transaction flow, with no room for interruption.
- Continuous change absorption
- A steady stream of client-driven configuration and security changes, all under change control.
How to modernize and rebuild the environment while protecting live transaction flows
We modernized the environment through infrastructure as code, standardized deployment practices, and structured security management. The team replaced CloudFormation with a Terraform-based toolchain, creating a consistent and auditable approach to infrastructure delivery.
Infrastructure and security
A single Terraform toolchain replaced CloudFormation, with every release, certificate, and change verified before it reaches the live transaction flow.
Infrastructure as code
Modular, reusable Terraform across the environment, one toolchain, fully auditable.
Pre-release compatibility
Every application server release is validated first, protecting the transaction flow.
Proactive vulnerability management
Reports are remediated as they arrive, entirely within the environment we host.
SSL and secure connectivity
Certificates renewed on schedule; SSL delivered for a new payment integration channel.
How can automation and continuous support reduce operational burden?
We automated routine operational work and provided around-the-clock platform support. Automated AWS cost reporting improved visibility into cloud spending. Monthly software updates moved into automated delivery processes, while lifecycle policies removed obsolete resources without manual intervention.
Automate and Support
What business results can continuous cloud managed services deliver?
The engagement delivered measurable operational outcomes across availability, support, and security. The platform processes approximately 1 million payment notifications each month and benefits from 24/7 monitoring and incident response.
Why Does One Accountable Partner Matter for Long-Term Platform Reliability?
A single accountable partner provides continuity across infrastructure management, security, support, and platform change. SoftServe has owned and supported the payment notification layer since 2017, delivering years of modernization without disrupting transaction flow.
