SoftServe at AHIP


Oct 27, 2021


Online, North America


Lead with Intelligence in Personalized Member Service

Insurance member expectations of service have consistently risen, influenced by their experience with other companies such as online retail. In addition, members expect quick, accurate, and frictionless answers to their questions. So how do you transform your services to be a market leader in relationship building with your members?

We’ll share several ways to rethink your contact and service strategy during the webinar by embracing omnichannel solutions supported by digital, artificial intelligence, and machine learning solutions. We will share ways to accelerate this transformation which ultimately can decrease your cost of operations while delivering improvements in your customer satisfaction scores.

Attendees will learn about:

  • Member expectations for digital self-service
  • Key capabilities needed to lower your costs while improving member experience
  • How to transition to lower cost per transaction by adopting intelligent self-service
  • How to assess where you are and areas you need to improve to support your desired member journey


October 27, 2021 1 – 2 p.m. ET


Join our SoftServe experts online to learn more about Leading with intelligence in personalized member service

About AHIP:

AHIP is the national association whose members provide health care coverage, services, and solutions to hundreds of millions of Americans every day. We are committed to market-based solutions and public-private partnerships that make health care better and coverage more affordable and accessible for everyone.

About SoftServe

SoftServe is a digital authority that advises and provides at the cutting-edge of technology. We reveal, transform, accelerate, and optimize the way enterprises and software companies do business. With expertise across healthcare, retail, energy, financial services, and more, we implement end-to-end solutions to deliver the innovation, quality, and speed that our clients’ users expect.

SoftServe delivers open innovation, from generating compelling new ideas, to developing and implementing transformational products and services. Our work and client experience is built on a foundation of empathetic, human-focused experience design that ensures continuity from concept to release.

We empower enterprises and software companies to (re)identify differentiation, accelerate solution development, and vigorously compete in today’s digital economy. No matter where you are in your journey.

Visit our website, blog, LinkedIn, Facebook, and Twitter pages.

SoftServe Media Contact

Andrew Kavka
Analyst and Public Relations Lead