SoftServe Releases Capability Intelligence Report 2025

AUSTIN, Texas (July 2, 2026) – SoftServe, a global digital engineering and technology services company specializing in AI, data, and cloud solutions, today released the Capability Intelligence Report 2025, offering a data-driven view of how skills and expertise — particularly in AI — are evolving across the organization and strengthening its ability to compete.

Moving beyond activity metrics, the report is structured around seven strategic insights and a dedicated learning analytics and trends section, using data to show how capability is evolving across SoftServe.

The findings point to development at scale: 80% of employees are already developing AI capability; nearly 1 in 3 hold a professional certification; nearly 1 in 4 associates contribute to others' growth as internal educators; and 44% of managers contribute as educators, with 471 acting as mentors — embedding capability development into everyday leadership practice.

Embedding AI Into the Way Work Gets Done

One of the most notable findings is the scale of AI adoption across the organization. In 2025, 80% of employees engaged in AI capability development, with 77% completing at least one AI-related course.

Rather than approaching AI as a standalone topic, SoftServe is increasingly embedding it into how teams operate — from solution design to decision-making and learning delivery. AI-assisted tools are also being used internally to improve how learning is designed and delivered.

Building Capability That Transcends Team Borders

A central insight of the 2025 report is that competitive advantage in technology consulting is no longer driven by a few standout specialists. It now depends on how well complementary skills are distributed and work together across entire teams.

For clients, quality is shaped by how consistently engineers, domain experts and delivery leaders combine technical depth, certified expertise, and strong governance in day-to-day delivery.

By year-end, nearly one in three employees held a professional certification — 3,102 certified professionals across cloud platforms, engineering disciplines, and business domains.

Developing Leaders Who Multiply Capability

In 2025, SoftServe continued to evolve its view of leadership for a rapidly changing technology landscape. Leadership is no longer defined by individual expertise or control, but by the ability to create clarity, align distributed teams, and amplify the capability of others.

Across the organization, development expanded at multiple levels, combining structured programs, real delivery-based learning, and coaching practices. Leaders moved beyond managing performance to actively growing people through mentoring, knowledge sharing, and capability building within their teams.

More than 1,000 associates participated in people-manager initiatives, while coaching and leadership programs helped leaders navigate complexity and strengthen decision-making and team effectiveness.

This approach was recognized with a Brandon Hall Group Gold Award for innovation in leadership learning, honoring the LECO program.

Making Communication and Resilience Operational Skills

As AI reshapes workflows and delivery teams operate across time zones and cultures, the ability to translate technical complexity into shared meaning has become a business-critical capability. In 2025, 76% of SoftServe's communication engagements focused on prevention and capability strengthening rather than reactive escalation management, with escalation recovery achieving an 85% success rate. The Communication Hackathon provided practice-based alignment around AI-driven change, with participants identifying cultural adaptation as equally important to technical readiness.

Language readiness continued to serve as a structural enabler for global delivery: 3,803 employees participated in language programs.

Growing a Culture Where Sharing Knowledge Is the Norm

The report shows how SoftServe continued to build a learning culture where knowledge flows in both directions – not just from the organization to its people, but between them. The Global Educators' Community grew to 2,618 active members — nearly one in four employees. Notably, 44% of all managers contributed to learning as educators, treating knowledge transfer as a leadership behavior rather than an extracurricular activity.

The data also points to a clear interconnection between teaching and growth: 36.52% of educators moved into new roles in 2025, highlighting how knowledge-sharing activity often coincides with increased career mobility. Teaching roles are becoming a visible driver of career development inside the organization.

For more insights and data from SoftServe University, visit the SoftServe University Capability Intelligence Report 2025.