Early adopters will dominate the next era of e-commerce. Learn how SoftServe is leveraging Google Cloud to help companies achieve first-mover advantages.
Retail is experiencing a fundamental disruption. Consumers have already adopted chatbots and natural language queries, and the familiar pathways of keyword searches and static website browsing are losing ground fast. This is no longer a futuristic concept—it is a present-day reality.
At the same time, conversational commerce is already integrating an even more dynamic interface: AI agents. Consumers increasingly expect to simply state their needs and have intelligent systems discover, recommend, and transact on their behalf. Agentic commerce is already upsetting a status quo that was barely established.
AI agents are the new gatekeepers of commerce. Integrate early to secure your brand's visibility—or get left behind.
This new paradigm of agentic commerce is fundamentally reshaping how customer demand is created, captured, and fulfilled. A critical catalyst enabling this shift at scale is Google Cloud’s Universal Commerce Protocol. For retailers, understanding and harnessing this new development is not just an opportunity—it is an imperative for future relevance and growth.
The Technological Shift: Why Agentic Commerce is the Future
The move toward conversational commerce enabled by agent-driven shopping is accelerating, propelled by powerful market forces and changing consumer habits. Retail leaders who fail to adapt risk becoming invisible as their customers migrate to these new AI-powered channels.
Shoppers have long begun starting their purchasing journeys in new places. Instead of a search bar, they turn to AI chats. Google Gemini already engages over 650 million users, just on the heels of ChatGPT’s 800 million. This critical mass signals a clear demand for more intuitive, personalized, and efficient shopping experiences that traditional e-commerce struggles to provide.
In this new landscape, competitive advantage shifts to agent-ready retailers. And the agentic commerce channel is not a niche market; it is an economic juggernaut in the making. For example, projections show the B2C agentic retail market in the U.S. expanding from $290 billion to an astounding $1 trillion by 2028.
Those who delay integrating agentic AI into their commerce workflows will lose visibility as AI-mediated journeys become the primary entry point to commerce. Early movers gain a significant advantage by shaping how AI agents interpret and present their product catalogs, pricing, and brand identity to consumers.
UCP: The Watershed Moment for Agentic Commerce
While the promise of agentic commerce is immense, its execution has been hindered by fragmented, bespoke integrations. Google Cloud introduced its Universal Commerce Protocol (UCP) to solve this problem. UCP is an open standard designed to create a secure and consistent way for AI agents to interact with retailer systems, enabling agentic commerce at an enterprise scale.
UCP standardizes how AI agents can:
- Discover products, offers, and policies in a machine-readable format.
- Execute secure, tokenized transactions.
- Manage post-purchase workflows, including order status updates and returns.
By creating a common language for agents and commerce platforms, UCP eliminates the need for complex, one-off integrations. This accelerates time-to-value, reduces development costs, and crucially, allows retailers to maintain full control over their brand, customer relationships, and transaction data.
The advent of UCP has signaled a shift: Agentic commerce is no longer a series of disjointed experiments. It has become a repeatable, scalable, and enterprise-grade operating model.
The Hyperscaler Trend and First-Mover Advantage
UCP was developed in close collaboration with some of the world's leading retailers to ensure its effectiveness and adaptability in real-world applications. Partners in this development include prominent names such as Walmart, Target, Amazon, and Macy's.
If their participation is any indicator, embracing agentic commerce through UCP is more than a technological upgrade; it is a strategic business decision with a direct impact on the bottom line. Early adopters can unlock significant, measurable benefits.
Though Google Cloud's introduction of UCP is a landmark event, it is also a sign of a broader industry trend. It is widely expected that other hyperscalers will follow suit by introducing similar offerings.
That means that retailers that act now can establish a powerful first-mover advantage. By operationalizing UCP ahead of the curve, first-movers can secure preferential visibility on emerging AI surfaces, fine-tune their agentic strategies, and build deep integrations before the market becomes saturated. That dovetails with the other critical advantages:
- New revenue streams through enhanced discoverability: UCP makes product catalogs natively understandable to AI agents, improving relevance and visibility in conversational shopping journeys far beyond the limits of keyword search.
- Increased conversion through agent-driven checkout: Checkout directly within AI surfaces shortens the path from intent to purchase, capturing revenue that would otherwise be lost to cart abandonment.
- Brand loyalty via personalized engagement at scale: Retailers can deploy brand-aligned AI agents that act as expert virtual sales associates, delivering consistent, one-to-one experiences across the entire customer lifecycle.
The economic impact will be profound, leading to faster time-to-revenue, lower integration risks, and access to entirely new revenue streams. The strategic implication is clear: the time to build a foundation for agentic commerce is now.
Agentic Launchpad: 30 Days to 3 Agents
While UCP provides the standard, realizing its value requires deep expertise in connecting it to complex enterprise systems. Most retailers need a partner to bridge the gap between the protocol and their existing commerce, payment, and ERP environments.
To facilitate this, SoftServe developed the Gemini Agentic Launchpad, a 30-day accelerator designed to support companies in finding the value of agentic commerce and establishing a foundation for scalable adoption.
In just 30 days, the Launchpad delivers:
- Three functional AI agents tailored to a high-value use case.
- A comprehensive business case for agentic commerce.
- A target architecture and a governance-ready rollout plan.
Our approach enables you to move beyond experimentation, validate ROI quickly, and prepare your organization for UCP-based agentic commerce with confidence.
From Vision to Execution: Secure Your Future in Retail
Agentic commerce is not just a trend—it is the next operational model for retail. Early adoption is the only way to secure a lasting competitive advantage. The retailers who thrive in the coming years will be those who act decisively to integrate these capabilities into the core of their business.
The journey from vision to execution requires a knowledgeable and experienced partner. SoftServe is ready to help you operationalize AI agents and unlock the immense potential of agentic commerce.
Contact SoftServe to learn more about our Gemini Agentic Launchpad and begin building your future in agentic commerce today.
