A global enterprise software provider serving 50,000 customers needed to integrate a third-party mobile platform with its core ERP (Enterprise Resource Planning) system for one customer, without costly data migration. Before the project, synchronization between the two systems was performed entirely manually.
SoftServe designed and delivered a two-stage integration, including proof of concept and then a full production solution within a 6-week timeline. The result was successful, real-time synchronization between the mobile platform and the ERP system, delivered on time and on budget. The automated integration lowered product development costs and reduced ongoing maintenance and support costs.
Client background
The client is a global provider of enterprise software for the construction, engineering, home building, property development, facilities, and service management industries, serving 50,000 customers with more than 30 years of industry experience. Its ERP system, originally built more than 30 years ago, has grown to cover marketing, procurement, project and subcontract management, plant and asset management, HR and payroll, construction billing, commercial management, cost-value reconciliation, and financial accounting. To modernize the platform for one of its customers and avoid the cost of a separate data migration project, the client needed to integrate a third-party mobile platform with its ERP system.
Business challenges
Before the engagement, the client relied entirely on manual, hands-on data synchronization between the mobile platform and its ERP system. Compounding that workload, the project carried strict constraints around platform familiarity, documentation, testing scale, reliability, and scheduling. Specifically, the engagement had to overcome:
- Fully manual data synchronization between the mobile platform and the ERP system
- An unfamiliar mobile platform with no prior integration precedent
- Lack of practical examples of similar integrations
- Absence of ready-to-use documentation on the mobile API
- Mass-usage system testing requirements
- 24/7 system availability with flawless offline functioning
- A fixed 6-week delivery window
Activities & Solutions
SoftServe automated the previously manual synchronization between the mobile platform and the client's ERP system, delivering a production-ready integration within 6 weeks. Because the mobile platform was new to the team and no prior integration examples or ready-made API documentation existed, SoftServe structured the work into two stages to manage risk within the tight timeline. SoftServe applied a proof-of-concept-first methodology to validate the integration approach before building the full solution.
Proof of concept
SoftServe built a migration prototype, technical specification, and high-level design to validate the integration approach against the unknown mobile platform and its undocumented API.
Full solution development
We engineered a production-ready system, validated through coding, functional, and stress testing, built for 24/7 availability and offline reliability.
Value delivered
SoftServe delivered the integration on time and on budget, replacing manual ERP-to-mobile synchronization with an automated, real-time process. This automation lowered the client's product development costs and reduced ongoing solution maintenance and support costs.
FAQ
What problem did this engagement solve? It replaced a fully manual data synchronization process between a mobile platform and an ERP system with automated, real-time processing, delivered in 6 weeks.
What industry does this apply to? This engagement was for a construction and facilities-management software provider, but the approach applies to any industry running a legacy ERP that needs to connect with third-party mobile platforms.
What did SoftServe build? SoftServe built a mobile-to-ERP integration in two stages: a proof of concept (prototype, technical specification, high-level design), followed by a fully tested, production-ready solution.
What changed in measurable terms? The integration moved from manual synchronization to automated, real-time processing, delivered on time and on budget within a 6-week window, lowering development and maintenance costs.
Is this a one-time fix or an ongoing capability? This was a system integration, not a one-time data migration: it was built to support real-time synchronization on an ongoing basis, with 24/7 availability and offline functioning as core design requirements.
