Client background
The client is a leading automotive company specializing in telematics, infotainment, car connectivity, and automotive safety. Its solutions give drivers and passengers advanced media and communication features. They also connect with onboard computing systems to support roadside assistance, car location, and fleet management. Its approach to vehicle safety and intelligence is changing how the logistics industry operates.
Business challenge
A leading vehicle manufacturer wanted to build a distinctive infotainment system for its future vehicle models. The scope covered HMI screens, modules, infotainment themes, and a telematics application for iOS and Android, with full test coverage and a firm time-to-market target.
The client needed an engineering partner who could handle HMI and application development, verification and validation, UI/UX, and security. The partner also had to provide strong program governance, delivery, and quality management.

Project description
The client trusted SoftServe’s domain expertise and delivery track record to take on the following across the development lifecycle:
- Business analysis to identify gaps in HMI requirements
- HMI design and application development for Navigation, Bluetooth, Wi-Fi, Audio/Radio, Media, Connection Manager, Messaging, Phone, Vehicle Functions, and more
- HMI screen development, drawing on our UI/UX expertise
- Telematics solutions for iOS and Android
- OEM-specific requirements, addressed with GENIVI Connection Manager
- A broad set of tools supporting verification and validation strategies for unit, functional, and integration testing
The engagement also required multi-location development, periodic delivery reviews against milestones, and rigorous quality control.
SoftServe delivered:
- 300+ features
- 400+ HMI screens
- 15 modules
- 5 HMI themes
- 2 mobile applications
With the system, users create a profile on their smartphone and sync it with their presets for seats, mirrors, calendar, climate control, multimedia, and navigation. They can also control the car remotely from the web or a smartphone, including the alarm, doors, engine, location, and crash sensors. Other features include scheduling car service, sending and receiving emergency notifications, tracking driver condition, and smart routing.
Business value
SoftServe completed the project on time and on budget. The client gained:
- High quality control, backed by tools and automation
- 100% of artifacts reviewed
- 100% coverage of critical use cases
- All identified defects tracked and resolved
- Verification and validation strategies
- 100% traceability to requirements
- Fast ramp-up
- The team scaled to six times its initial size within three months
Robust delivery processes and a well-organized team structure kept every deliverable on schedule.


