SoftServe partnering with SAP
SoftServe is an SAP Silver Service Partner. Since 2019, we have empowered enterprise clients to modernize their SAP systems on all layers of SAP architecture. With a focus on the business technology platform and services around cloud and data, our clients receive support on every level of their cloud journey.
Modernize Your SAP Systems on all Layers of SAP Architecture
Our Differentiators
SoftServe’s unique combination of SAP and non-SAP experience in cloud, data management, big data, AI/ML, and integration leads to:
Premiere SAP Cloud Migration Experience
Safe and compliant usage of SAP apps in the cloud (SAP data application protection and privacy)
Flexibility and speed applying IT support for business ideas and models in all business areas including CX, SCM, and R2R
Investment preservation both in SAP and hyperscaler’s technology
An Agile Approach to Your Needs
- Discovery and Assessment
- This stage aims to achieve mutual transparency between business goals and technology and architecture capabilities
- We gather information about your business priorities, current existing IT support for business processes, cloud adoption strategy, and stakeholder requirements
- We estimate savings and productivity value of your project
Examples:
- Cloud migration: Learning cloud adoption strategies as well as TCO and ROI assessment
- Building BI for SAP in hyperscalers: Understanding data ingestions and transformation needs for mixed SAP and non-SAP data sources, and understanding reporting and analytical needs
- Implementing Commerce Cloud: Understanding domain needs and business model, CX maturity assessment, mapping CX goals to your technical requirements, and data model analysis
- Explore and PoC
- We help validate plans by controlled prototyping of a small part of the final goal, giving you a chance to explore the entire solution
Examples:
- Cloud migration: Migration of part of the environment (i.e., few servers; HA and DR are available by request). Possibility for SAP infrastructure migration only, for ECC to S/4 HANA conversion, as well as SAP Data Custodian testing
- Building BI for SAP in hyperscalers: Building a dashboard for selected data and subset of KPIs and reports
- Commerce Cloud: Basic SAP CX accelerators set up for both B2B and B2C scenarios including “play and learn” scenarios for product management, users management, and integration management
- Realize and Build
- We define target business processes and target solutions architecture and implement the solution
Examples:
- Cloud migration: SAP landscape moved to the public cloud — both from on-premises and from other clouds with HA, DR, and ECC to S/4 HANA conversion on customer request
- Building BI for SAP in hyperscalers: All ETL or ELT processes, KPIs, dashboard, and drill-down reports are implemented
- Commerce Cloud: Setup of servers for customer markets and solutions, coding, and parametrizing solutions to meet functional and non-functional requirements, build integrations and automation, and testing the solution
- GoLive, Hypercare, and Optimize
- Following solution implementation, we support and guide end users and administrators of our customers towards independent usage
Examples:
- Cloud migration: Optimize cloud resource usage and applications efficiency
- Building BI for SAP in hyperscalers: Monitor solution stability and performance, optimize dashboards, reports, and authorization management according to changes and needs discovered in the first weeks of use
- Commerce Cloud: Monitoring solution stability (technical and functional), managing and supervising performance metrics, reacting to the changing business, legal, and technological environment
- Post-implementation services
- We help customers continuously improve their business processes and the IT solutions that support it
Examples:
- Remote SAP Basis support in various support models (from 8/5 to 27/7)
- Proactive monitoring of system efficiency
- Respond to changing business, legal, and technological environments, as well as evolving customer expectations
- Roll out solutions to new markets and business areas, and implement complementary services such as SAP Data Custodian