To process your personal data, we rely on the following lawful bases:
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Performance of the Contract. We process your data as necessary to negotiate, enter into, or fulfill a contract with you. This includes services you use, event participation, account creation, or payment processing.
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Legitimate Interest. We process your personal data to develop and improve our business processes while respecting your rights and expectations. For example, we may analyze customer feedback to enhance our services or log access data to maintain security.
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Legal Obligation. In some cases, we are required to process your data to comply with applicable laws. This may include retaining invoicing information for tax compliance or providing data to law enforcement agencies or regulatory authorities as legally required.
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Consent. If none of the above bases apply, we may seek your voluntary permission to process your data for specific purposes. For instance, we might may ask for your consent to send you personalized marketing communications or to use optional cookies on our website. You have the right to withdraw your consent at any time.
If we process your data based on a legal obligation, you must provide the necessary information to comply with the law. If you do not, we may not be able to fulfill our legal responsibilities, such as those related to tax regulations or regulatory compliance.
We use your personal data for the purposes described below based on our existing or intended relationship with you.
Data You Choose to Provide Us
Account Registration
We collect your personal data when you visit this website or any associated platforms and create an account. This includes gathering the necessary information for registration and account management.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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Full name, email address, username, created content, and activity are processed on the basis of the performance of the contract.
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Communication
We collect personal data when you connect with us through request forms, feedback submissions, surveys, or when you seek whitepapers, support, or have other inquiries.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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Full name, contact data (email address, phone number), are processed on the basis of the performance of the contract.
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Full name, contact data (email address, phone number), professional data (job title, experience), and social media URLs are processed on the basis of consent.
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Continuously improve our events, enrich the attendee experience, and refine our offerings.
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Understand your preferences, address issues, and enhance our service quality better.
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Feedback and insights from attendees are processed on the basis of legitimate interest in enhancing the attendees’ experience.
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Events and Webinars
We collect personal data when you participate in events we host. This information helps us manage the events effectively.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Offer attendees the full benefits of the event, including networking and sessions tailored to their job role.
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Full name, contact data (email address, phone number), and professional data (job title, and experience) are processed on the basis of the performance of the contract.
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- Promote the event, document its success, and for future marketing initiatives.
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Photos and video recordings, including audio and visual captures, are processed on the basis of legitimate interest in promoting events and supporting future marketing initiatives.
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- Personalize your event experience.
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Information about food preferences, allergies, and accessibility requirements is processed on the basis of consent.
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- Enhance the SoftServe brand visibility.
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Your image or voice might be captured during the event, and it will be processed on the basis of consent.
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Additionally, data collected during the event may be used for relevant job opportunities as outlined in our Talent Acquisition Privacy Notice, or to foster business relationships based on event objectives.
Social Media
When you interact with us on our social media platforms, such as Facebook and LinkedIn, we analyze your interactions and may collect personal data. We will also record your participation in market surveys.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Enhance our social media effectiveness.
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Full name, contact data (email address), professional data (company, job title), and digital engagement data (comments, survey responses, shared content) are processed on the basis of legitimate interest in improving social media engagement.
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Marketing Activities
When you subscribe to our newsletters or engage in our marketing initiatives, we collect your personal data. We may also contact you as an existing or potential customer or partner to share information about our products and services, enabling us to offer more relevant options.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Tailor our offerings to your interests.
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Full name, contact data (email, phone number), and professional data (company, job title) are processed on the basis of legitimate interest in marketing relevant products and services.
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- Initiate new business relationships and nurture existing ones by presenting products and services that may interest you.
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Full name, contact data (email, phone number), and professional data (company, job title) are processed on the basis of legitimate interest in marketing relevant products and services.
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- Provide you with marketing communications or promotional offers.
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Full name, contact data (email, phone number), and professional data (company, job title) are processed on the basis of consent.
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Shipping details are processed on the basis of consent.
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Security
When you visit our office and connect to our network, we have to record some of your data.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Manage access to our location, maintain safety on our premises, and help prevent, identify, and investigate any potential criminal activity, misconduct, or accidents.
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Full name, entry and exit times, duration of stay, CCTV footage, and the name of the person who invited you are processed on the basis of legitimate interest in ensuring the security of our online resources and maintain secure environment for employees, visitors and other individuals.
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- Protect the security and integrity of our systems and networks.
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IP address, operating system, device type, and user behavior are processed on the basis of legitimate interest stated above.
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- Monitor and prevent cybersecurity incidents.
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Network traffic data, authentication records, threat intelligence, and security alerts are processed on the basis of legitimate interest stated above.
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- Respond to and manage security threats effectively.
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User accounts, system configurations, files, security controls, and data are processed on the basis of defined legitimate interest stated above.
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- Improve our ability to detect and respond to security threats.
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Correlated security events and alerts from monitoring tools are processed on the basis of defined legitimate interest stated above.
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Call Center and Voice Mail
When you call our call center, we may record the conversation and collect your data.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Assure quality, improve service, and enhance customer support and communication.
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Full name, contact data (email, phone number), and voicemail messages are processed on the basis of consent.
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Relationship Management
When we engage with you as vendors, partners, and customers, we may collect your data as their representative.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Establish and maintain effective relationships and ensure smooth communication and collaboration.
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Recording of the meetings (image and voice) is processed on the basis of consent.
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Full name, contact data (email, phone number), professional data (company, job title, qualification), communication history is processed on the basis of legitimate interest in establishing and maintaining effective business relationships, ensuring smooth collaboration and communication with our vendors, partners, and customer.
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- Efficiently resolve technical issues and enhance the overall customer experience.
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Contact data (email, phone number) and data for effective relationship management and problem-solving are processed on the basis of legitimate interest stated above.
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Community and Educational Programs
We collect personal data when you register for our online or offline community knowledge-sharing sessions or educational programs conducted by SoftServe.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Manage and deliver educational programs effectively.
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Full name, contact data (email, phone number), and professional data (company, job title, qualification, experience) are processed on the basis of performance of the contract.
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Data Collected by Automated Means
At SoftServe, we use automatic data collection tools on our websites and web applications. For detailed information about the types of data collection technologies we implement, the categories of personal data we process, the purposes for which we process this data, the legal basis for processing, the recipients of your data, and how you can manage your preferences, please refer to our Cookie Notice.
Data We Receive from Third Parties
Marketplace Engagements
We may collect data related to your purchases if you use or acquire SoftServe services through third-party platforms or marketplaces.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Сomplete the transaction or deliver the service.
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Full name, contact data (work email, country, phone number), professional information (job title, organization), transaction specifics, and service usage data for operational considerations are processed on the basis of performance of the contract.
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Third-Party Logins
We may receive your personal data if you access SoftServe's website or platform using third-party services like LinkedIn, Facebook, or Google.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Facilitate account creation or sign-in processes, part of our contractual agreement provides specific services.
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Basic profile data (full name, profile image, age range, gender), email, any expressly granted permissions or additional data, and any other data the third-party shares with us are processed on the basis of performance of the contract.
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Operational Security
We may receive personal data from our security vendors when you log into our network.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Ensure the security and integrity of our systems and networks
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IP address, device type, and some basic network details are processed on the basis of legitimate interest in safeguarding the organization’s cybersecurity and investigating security incidents.
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Profile Enrichment
We may gather additional information about you in a professional context to provide tailored services or products.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Customize our services and products, enhance the customer experience, and maintain data accuracy better.
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Education, LinkedIn URL, career history, location, and business contact data are processed on the basis of legitimate interest in tailoring our services to meet your professional needs.
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This process does not lead to any adverse effects on the individual or infringe upon their privacy rights.
Public & Third-Party Sources
We also collect personal data from publicly available sources, including commercial registers, media, and the internet. Government authorities or third-party entities, such as data brokers, may provide us with relevant data.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Identify, verify, and contact potential business leads for development and sales outreach.
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Full name, contact data (work email, business phone number), and professional information (position, company) are processed on the basis of legitimate interest in pursuing business growth through targeted B2B prospecting and outreach.
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Sponsored Events
When attending events sponsored by SoftServe, we collect personal data about participants that is provided by the event organizer.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Improve marketing strategies, identify business opportunities, and evaluate potential candidates.
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Full name, contact data (email), and professional information (job title, company) are processed on the basis of legitimate interest in enhancing marketing strategies, identifying business opportunities, and evaluating potential candidates.
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If delegates explicitly consent to share their data with sponsors (like SoftServe) or if sharing this information is part of a contractual arrangement, we may assess participants for potential candidatescy or foster business relationships as per the goals of the sponsored event.
Content Engagement
When we feature a whitepaper on external websites and you request access, we collect your personal data. By requesting access to the whitepaper or materials, you effectively enter into a contract with the publisher. In this exchange, you provide your contact data in return for access to the content.
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Purpose of Processing
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Category of Personal Data and Lawful Basis
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- Enhance marketing strategies, identify business opportunities, or evaluate potential candidates.
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Full name, contact data (email), and professional information (job title, company) are processed on the basis of legitimate interest in enhancing marketing strategies, identifying business opportunities, and evaluating potential candidates.
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