Call Detail Recording: Data Warehouse Solution for Financial Services Provider
Our client needed a software solution to improve management, visibility, and service delivery across global and enterprise converged Voice-over- IP (VoIP), SIP and MPLS networks. To solve these challenges, the company decided to enable consistent reporting and analysis of the long term trends through a Call Detail Recording solution.
SoftServe’s team of 4, Project Manager, Technical Lead, Senior and Mid-level Developers had to accomplish a range of projects to meet the following requirements:
- Ensure that Voice Services were provided by a single vendor
- Help the client establish full control over the consumption and spend management
- Facilitate reporting on cost management, load balancing, fraud detection, etc.
SoftServe created and implemented a solution that is able to conduct 4,000,000 voice calls per day and 10 years of data retention.