Financial Services

Call Detail Recording: Data Warehouse Solution for Financial Services Provider

Our client is a leading client-centric global banking and financial services company with a large presence in Europe, the Americas, Asia Pacific and the emerging markets covering more than 70 countries. Being one of the largest foreign exchange dealers, the company’s businesses encompass a wide range of products and services in investment, corporate and retail banking as well as in asset and wealth management.

Business Challenge

Our client needed a software solution to improve management, visibility, and service delivery across global and enterprise converged Voice-over- IP (VoIP), SIP and MPLS networks. To solve these challenges, the company decided to enable consistent reporting and analysis of the long term trends through a Call Detail Recording solution.

Project Description

SoftServe’s team of 4, Project Manager, Technical Lead, Senior and Mid-level Developers had to accomplish a range of projects to meet the following requirements:

  • Ensure that Voice Services were provided by a single vendor
  • Help the client establish full control over the consumption and spend management
  • Facilitate reporting on cost management, load balancing, fraud detection, etc.

Value Delivered

SoftServe created and implemented a solution that is able to conduct 4,000,000 voice calls per day and 10 years of data retention.

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