THE CHALLENGE

An average enterprise operates multiple information systems which often are not integrated properly to suit the needs of various business functions. Employees need to fill this gap by manually processing e-mails, storing attachments, searching, copying and pasting data from Excel spreadsheets or scanned documents to CRMs or ERPs.

Repetitive activities prevent talent from investing more time in intellectual and customer-centric functions.

Robotic Process Automation offers efficient low-risk investments, providing cost reductions and rapid ROI—performing repetitive functions more accurately and quickly than humans, freeing them to focus on tasks that require emotional intelligence, reasoning, judgment, and interaction with customers.

USING RPA AT SOFTSERVE

Internally, our Solutions Center of Excellence (CoE) brought increased business efficiency by automating accounting process in our financial department through RPA. Manual, repetitive human activities were identified and handed over to a software robot, reducing operational cost, increasing business process velocity and employee satisfaction.

To start, a business analyst and a solution architect began with a business process assessment to learn constraints, evaluate measurable benefits of FTE reduction, process velocity increase, and human error elimination.

Next, the team proceeded with solution design to estimate CapEx expenditures for implementation and OpEx of running the solution in production.

After comparing the business benefits with required expenses, the team implemented the automation in less than a month.

As a result, each accountant can now launch a software robot and receive an execution report instead of tediously clicking, searching, and copy-pasting data from Excel tables to our ERP system—and all process activities are logged for detailed data capture and analytics monitoring.

BOTTOM-LINE BENEFITS

Based on our experience, robotics automation brings immediate enterprise benefits including 90% FTE process savings, 90% increase in accounting process velocity, full execution record and reporting for audit and analytics. Additionally, it boosts employee satisfaction and operational accuracy by reducing monotonous work and manual human errors. By implementing Robotic Process Automation, enterprises increase operational efficiency, compliance, auditability, and resilience—with reasonable investments providing rapid ROI. At SoftServe, we have a global team of Robotic Process Automation experts who empower enterprise clients with fast business process evaluation and low-risk, non-disruptive optimization of existing processes. Let's talk about where you are in your RPA journey.

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Increase Business Efficiency with Robotic Process Automation