Healthcare Identity and Access Company Achieves 24/7 AWS Reliability

A business-critical AWS estate, run as a service

The client is a leading provider of identity, authentication, and secure access solutions, serving healthcare and enterprise customers worldwide. Its platform runs on a production AWS environment spanning multiple accounts and regions. These are the systems its customers depend on for secure access every day.

The client needed a provider to run that estate around the clock. That meant managing vulnerabilities, patching, and audit readiness proactively, with no tolerance for gaps in a security-critical environment. The engagement rewarded structure, automation, and steady judgment. It was delivered as one accountable managed service.

What blocked a healthcare identity and access company from secure, always-on AWS operations?

The environment carried strict availability requirements and aggressive vulnerability-response thresholds. Operations had to keep pace as workloads grew, without compromising stability or compliance.

How did a healthcare identity and access company solve its AWS operations challenge?

The client's environment runs on a repeatable playbook: monitored around the clock, requests fulfilled, patching on a predictable cadence, and vulnerabilities remediated before they become incidents.

1. Infrastructure support and operations
Continuous monitoring and hands-on operations throughout the infrastructure.

• 24/7 monitoring and synthetic testing in four production services (~800 alerts/year)
• Cross-account AWS migration, including EC2 instances, security groups, and hosted zones
• Routine maintenance spanning multiple AWS accounts and regions

2. OS patching and maintenance
Coordinated patch windows across Linux and Windows EC2 fleets.

• Security updates, kernel patches, and upgrades in approved windows
• Audited and upgraded critical packages, including PHP, and Java, Nginx
• Patching documentation and compliance reporting

3. Vulnerability management and remediation
Ongoing identification, prioritization, and tracking with Wiz.

• Triage by severity, exploitability, and business impact
• Remediation through upgrades, configuration changes, service updates, and OS hardening
• Documented exceptions and risk acceptance

4. Request fulfillment and troubleshooting
Requests and complex incidents handled with the same discipline.

• Fulfilled through Jira Service Management under change control
• Root-cause analysis in operating systems, cloud infrastructure, networking, and applications
• Cross-functional incident response to minimize downtime

What results did a healthcare identity and access company achieve with 24/7 managed AWS operations?

Reliability, risk, and readiness are visible throughout the client's teams.

Risk reduced

• Security findings remediated in active EC2 workloads
• Critical and high-severity vulnerabilities meaningfully reduced
• Every managed account receives consistent remediation

Business impact

Outside the numbers, the work lowered operational risk, improved audit readiness, and changed how teams work together day to day.

• Consistent patching and remediation in AWS accounts and regions
• Improved audit readiness through documented remediation evidence
• Reduced exposure from unsupported or outdated packages
• Migrated infrastructure in AWS accounts and modernized critical packages

What long-term value did a healthcare identity and access company gain from managed AWS operations?

Beyond day-to-day management, the client's AWS environment now runs with ongoing support, consultancy, and governance, keeping it stable, secure, and efficient. Operational complexity has become stable, governed, cost-aware AWS operations and a partnership the business can build on.

See what always-on operations could look like for your environment. Schedule a call