How the information about you is used
We use the information that we collect to operate and maintain our website and to provide the services and information that you request, to allow you contact us, provide access to requested whitepaper, respond to your comments, questions and concerns and for other purposes specified herein.
If you have contacted us via this website or otherwise, we may process your personal data you provided to us to be able to answer your questions, to organize the meeting, call or other communication based on our legitimate interest. We will also process your job applications where you applied for a vacancy or would like to join us as freelancer relying on your consent. When you register your personal account, we will process your data in order to provide you information about vacancies, IT Academy courses you have attended and information about new courses we are planning to conduct.
We will send you updates on latest products, event announcements, and thought leadership or notifications of company news, hot vacancies and marketing offers if you tick the box to receive news and updates from us. We are relying on your consent which you provide by ticking that box. If you have consented to receive marketing, you have a right to withdraw your consent to marketing communication at any time. You may unsubscribe or update your email preferences at any time by following the instructions contained within the email or by sending an email to the address provided in the Contacting Us section. You may manage your subscriptions and you may withdraw your consent to marketing communication at any time.
We can also process your personal data if it is necessary for us to administer the contractual relationship between ourselves and our suppliers/clients in connection with the performance of a contract. If you are a representative of our current/potential client, vendor, partner we may process your personal data to develop and/or maintain business relations and communications, to promote our new products, works and services, to invite you to the meetings, events and organize them based on our legitimate interest.
Where you are our existing client and we have an existing relationship with you, or we reasonably believe you can be our client, we will send you information about products and services, events or other material that will be relevant to your individual interests and process your personal information to make sure we send you only relevant, targeted information based on our legitimate interest. You can opt-out of this at any time by following the instructions contained within the email or by sending an email to the address provided in the Contacting Us section.
If you have visited or intend to visit our event or participate our conference, we may process your personal data to invite you and to organize your participation in our existing and future events/conferences based on our legitimate interest. We may also send you marketing emails where you give us your email address expressly to receive marketing.
What information do we process
We collect information about you when you submit the information through the form on the website, when you connect your account to third-party services or sign in using a third-party partner (such as Facebook, Google + or LinkedIn) or otherwise make the information available for us (by phone, email, etc.). For example, we collect your full name, email, company name and address, job title, phone number and additional information you provide us when you request receiving whitepaper or contacting you directly.
We collect your full name, email, phone number, information contained in your CV, industry, position, info source from which you received information about SoftServe and additional information you provide us when applying for a vacancy. In cases where you would like to join us as freelancer, we will collect your full name, email, phone number, type of engagement, your professional profile, hourly rate and additional information you provide us. You can also register your personal account where you want to apply for a vacancy, register for IT Academy courses, track the status of your requests, and contact IT Academy recruiters. In this case we will collect your full name, email, phone number, date of birth, country, city, your language skills and information contained in your CV. From time to time, we may also receive personal data about you from third parties, for example if you publish your CV in the Internet or if someone recommended you as potential job candidate.
If you are a representative of our current/potential client, vendor, partner we may process your full name, contact details, position, company you represent, activities in relation to sales process, data on our communications with you, content and results of such communications, our internal notes about you, publicly available professional information about you.
We may also collect, store and use any other personal data that you choose to send to us. In cases where it is specifically stated that some data is not mandatory, you are free not to submit this data. Our website is not directed to children and we do not knowingly collect personal data from children. If you are under 16 years of age (or any other age under the applicable law), then please do not use or access the website at any time or in any manner or contact us and provide the consent of your parent or legal guardian.
We collect anonymous information from visits to our website to help us provide better customer service. For example, we record certain automatically collected information, which include IP address, web browser, OS, the web pages or sites visited just before or just after using the website, keep track of the domains from which you visit and we also measure your activity on the website, but we do so in ways that keep the information anonymous. SoftServe uses this data to analyze trends and statistics, to prepare analytics for business intelligence, to target our advertising and to help us provide better customer service. Cookies can be used to provide you with tailored information from a website. You can determine if and how a cookie will be accepted by configuring your browser, which is installed in the computer you are using to access the website. If you desire, you can change those configurations in your browser to accept all cookies, to be notified when a cookie is sent, or to reject all cookies.
If you wish to access or amend any personal data we hold about you, or to request that we delete any information about you may contact us as set forth in the Contacting Us section. When technically feasible, SoftServe will transfer your personal data to you or transmit it directly to another controller. At any time, you may also object to processing of your personal data for direct marketing purposes or ask us to restrict processing of your personal data. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us as set forth in the Contacting Us section. You also have a right to lodge a complaint with data protection authorities.
Data processing and transfer
In addition to SoftServe, in some cases, personal data may be accessible to certain types of persons in charge, involved with the operation of the website or external parties (such as third-party technical service providers, hosting providers, communications agencies). These third parties may have access to, or process personal data as part of providing those services for us. Your information collected by SoftServe may be stored and processed in the Europe, United States or Ukraine or any other country in which SoftServe or its subsidiaries, affiliates or service providers maintain facilities. SoftServe may transfer information that we collect about you, including personal data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will comply with GDPR requirements providing adequate protection for the transfer of personal data from Europe to third parties, in particular, will enter into the standard contractual clauses approved by the European Commission. By submitting your personal data, you agree to this transfer, storing and processing.
We keep your personal data for as long as it is necessary to do so to fulfil the purposes for which it was collected as described above. The criteria we use to determine data retention periods for personal data includes the following: retention in accordance with legal and regulatory requirements. We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse.
We endeavour to use appropriate technical and physical security measures to protect your personal data which is transmitted, stored or otherwise processed by us, from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access.
For the purposes of the data protection legislation, the Data Controller is IT-Technoresource d/b/a SoftServe (hereunder referred to as “SoftServe”), a company registered in Ukraine, having its registered office at Lviv region, Pustomyty, Glinska 14 street. We have designated an EU representative, the contact details of which are the following: SoftServe Poland Sp. z.o.o., a company registered in Poland, having its registered office at Al. Wiśniowa 1, 53-137 Wrocław.