Client First

Some people say there’s not a silver bullet to business, we think there is…”putting the customer first”.


At SoftServe we constantly try to innovate and manage based on what our customers want, not just on what we can sell to them. The customer experience is a core responsibility of every employee at every level of our company. This is what we mean when we say we are a “relationship company”. We truly adopt the goals of our customer and work tirelessly to achieve them!

Our customer-first approach is evidenced in the way we communicate – providing unprecedented transparency and state-of-the-art tools for our customers including our own mySoftServe mobile application, which provides real-time status updates.

Once you experience what it is like to have a partner who is focused on your success – you will never go back to the companies that promise but don’t deliver. This is why so many of our customers have been with SoftServe for years.

In our 20th year of setting the standard for technology solutions that help organizations improve efficiency, manage risk and deliver value, SoftServe follows these simple, but powerful principles:

  • Establish true partnerships with our clients to fully understand their needs and expectations to deliver maximum ROI.
  • Select, train, grow and motivate the best talent.
  • Invest in our people, processes and tools and communications to provide exceptional client-specific service, customer care and quality assurance.
  • Maintain an active ownership and executive management presence with our clients, industries and communities we serve.
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