Merger and acquisition announcements are common, but you don’t hear about the post-acquisition integration headaches. Company cultural differences, management structures, and differing technological infrastructures must be defined, aligned, or combined. It’s not easy. Often, there’s no existing solution.
Our client faced this challenge. They are a world leader in whole-person virtual care. Multisite systems with hybrid architectures provide a fully integrated healthcare experience for primary care, mental health, and chronic condition management. More than 4,000 employees maintain these services for clients in over 130 countries.
Acquiring 13 competing companies in nine years to fuel growth posed a unique integration opportunity. They turned to SoftServe to help create a unified platform offering and amplifying niche services.
As their technology partner, we developed a program to assist with cloud modernization, orchestrate API integration, and manage portfolio applications. The project required these three goals to be executed simultaneously.
A MULTIPLICATION OF CHALLENGES
Independent technical platforms running in siloed environments presented a costly and growing strain to support ongoing development for redundant systems and IT components. It became more evident with every acquisition. Each new company also used different standards and approaches for application build and delivery. Migration from AWS to Microsoft Azure added even further complexity.
Time to market is crucial in this competitive industry. From an IT perspective, our client knew that the lack of enterprise-wide architecture governance could slow them down.
Internal organizational changes added yet another obstacle. Adding new companies necessitated changing how groups within the business reported and worked together. A foundational reorganization was essential to current employee productivity and future expansion.
