QC Playbook for Public Safety Software Solutions Provider

Our client provides comprehensive public safety software solutions for more than 1,000 police departments, sheriff’s offices, communications centers, fire departments, and correctional facilities nationwide.

Business Challenge

While working on the latest project our client needed to outsource Quality Control services due to the complexity of the project an d a lack of resources within the in-house team to perform sufficient testing.

Project Description

To start the project SoftServe performed QA Consulting to assess the QA processes in company’s existing projects and created a QC Playbook document. The assessment covered the client’s QC activities - evaluation of people, process and tools, and their state - and development of a Playbook that described the main principles of distributed testing of client’s products.

Value Delivered

The value delivered to the client included:

  • Evaluation of test processes for different projects
  • Decreased ramp-up time for new QC engineers
  • Increased overall productivity as well as predictability of product delivery at the required quality level
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