DELA: SoftServe Delivery Assistant

A multi-agent AI accelerator for supply chain delivery teams. Reads incoming customer emails, enriches every request with live ERP, CRM, and WMS data, and delivers SLA-ranked recommendations into MS Teams around the clock.

Faster customer response times with 24/7 automated email intake

30%

Lower workload for service and planning teams

30%

Fewer fulfillment errors and SLA penalties through predictive ETAs and automated prioritization

Key Features

Every request read. Every decision ready.

Outlook Intake Automation
Incoming customer emails are read, interpreted, and structured automatically. DELA extracts order parameters, validates them against customer and product data, and converts unstructured requests into structured order records 24 hours a day across every time zone. Manual email triage is removed from the workflow entirely. Managers receive requests that are already understood, not ones that still need to be read.
Cross-System Data Enrichment
Every incoming request is automatically enriched with live data from connected ERP, CRM, and WMS systems before a manager reviews it. Inventory availability, pricing agreements, and order history are pulled simultaneously. Parameters are validated. Customer and request integrity is checked. The manager who used to spend time retrieving data before deciding now receives a request that is already complete.
Teams Decision Support
SLA-based order rankings, predictive ETAs, risk flags, and next-best-action recommendations are delivered directly into the manager's MS Teams workspace. Orders are ranked by urgency rather than arrival sequence. Exceptions surface before deadlines are missed. Escalation triggers automatically when risk thresholds are crossed. The manager sees what requires attention now, not a queue of undifferentiated requests.

Where Supply Chain Teams Stop Firefighting

Industrial Equipment Manufacturers

Manufacturers dealing in complex, high-value industrial equipment face order requests that require pricing lookups, availability checks, lead-time calculations, and compliance validation before a single response can go out. Teams doing this manually introduce delays, inconsistencies, and SLA risk at every step. DELA automates the full intake-to-confirmation workflow: email ingestion, ERP lookup, pricing validation, ETA generation, and customer follow-up. Response times improve by up to 2x. Fulfillment errors fall by up to 30%. The operations team handles more volume with the same headcount.

Results & Impact

Industrial Equipment Manufacturer

A supply chain delivery team was processing high-volume customer emails manually across time zones, cross-referencing ERP, CRM, and WMS data before any response could go out. Urgent requests waited behind routine ones. Overnight requests waited until morning. DELA automated intake, enrichment, and prioritization across Outlook and Teams. Response times improved by up to 2x. Fulfillment errors fell by up to 30%. SLA breaches fell as urgent orders surfaced first.

Meet the Team

Alona Nesterenko

AI Technical Consultant

Ihor Zhukov

Advanced tech Product Manager

Dany Rasputnyi

Consulting Lead, Supply Chain & Manufacturing

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See DELA process a live order request

SoftServe will run a live DELA session using a customer email scenario from your industry. You will see the Outlook Intake Agent parse an unstructured request, the Context and Enrichment Agent pull live data from connected systems, and the Teams Decision Support Assistant deliver a prioritized recommendation, end to end, without a single manual step. You leave with a defined pilot scope, a clear integration map, and a fixed-price path from accelerator to production.

Key Features

Every request read. Every decision ready.

Outlook Intake Automation

Incoming customer emails are read, interpreted, and structured automatically. DELA extracts order parameters, validates them against customer and product data, and converts unstructured requests into structured order records 24 hours a day across every time zone. Manual email triage is removed from the workflow entirely. Managers receive requests that are already understood, not ones that still need to be read.

Cross-System Data Enrichment

Every incoming request is automatically enriched with live data from connected ERP, CRM, and WMS systems before a manager reviews it. Inventory availability, pricing agreements, and order history are pulled simultaneously. Parameters are validated. Customer and request integrity is checked. The manager who used to spend time retrieving data before deciding now receives a request that is already complete.

Teams Decision Support

SLA-based order rankings, predictive ETAs, risk flags, and next-best-action recommendations are delivered directly into the manager's MS Teams workspace. Orders are ranked by urgency rather than arrival sequence. Exceptions surface before deadlines are missed. Escalation triggers automatically when risk thresholds are crossed. The manager sees what requires attention now, not a queue of undifferentiated requests.