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Sustainability Report 2022

We care about the world around us. We strive to make a positive impact on the communities where we live and work using our resources, knowledge, and expertise.

2022 Year at a Glance

The last few years have repeatedly tested us. Yet, with each challenge we’ve overcome, we’ve emerged more resilient. Ultimately, 2022 only made us stronger. We’ve become more united, more resilient, and more flexible as a business as we continue to deliver the excellence that our clients expect.

In 2022, we were located across
We welcomed
new associates
new companies as clients
business growth compared to 2021
and donated
to support Ukraine 
eNPS imageLevel column imageNPS image

* Employer Net Promoter Score, or eNPS, is a scoring system for measuring employee satisfaction and loyalty within the organization. In 2022, SoftServe improved by 3 points over last year and was 19 points above the industry benchmark.
** Net Promoter Score, or NPS, measures the loyalty of a company's customer base with a score from -100 to +100.

2022 Year at a Glance

Our wide network of offices and co-working spaces from San Francisco to Singapore brought us closer to our clients and deepened our understanding of local markets. Our teams’ diverse backgrounds and experiences enable us to learn from each other and create unique solutions for our customers.

Our Approach

SoftServe’s core mission is to enable talented people to change the world. To foster this goal, we developed and contribute to seven key corporate and social responsibility (CSR) areas. Our sustainability ecosystem is driven by cross-functional councils, our pro-bono tech, and our charitable platforms.

Corporate Platform

We build corporate processes and implement internal and external programs that contribute to each CSR pillar.

Pro-bono corporate program Open Tech

We partner with NGOs and global organizations and engage SoftServians to contribute their time and skills for important causes.

Open Eyes Corporate Charity Fund

With the support of the company and our associates, we implement important charitable projects in our communities.


Diversity, Equity & Inclusion



IT Education


Volunteering & Charity

Open Eyes Corporate Charity Fund

Corporate PlatformPro-bono corporate program Open Tech Open Eyes Corporate Charity Fund

  • 01Diversity, Equity & Inclusion


    • Providing equal opportunities and fostering an inclusive corporate culture.
    • Driven by the DEI Council
    Learn More
  • 02Well-Being
  • 03Environment
  • 04IT Education
  • 05Communities
  • 06Volunteering & Charity
  • 07Open Eyes Corporate Charity Fund
CSR councils

Combined, these councils are comprised of 70 leaders from across the organization who are engaged in driving our social purpose forward.

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Environmental Sustainability

The change we want to see in the world

We want to do more than mitigate the adverse effects of human activity. We want to make a positive impact through our products, services, and business models. To make this happen, our Environmental Sustainability Team works closely with different groups across the organization to incorporate sustainable principles into our business activities.

Climate Change Report

We released a public Climate Change report in collaboration with the Carbon Disclosure Project (CDP).

External Environmental Audit

SoftServe underwent an external audit to determine whether our environmental approaches complied with international standards and how we could improve them.

ISO 14001:2015 Certification

ISO 14001:2015 Certification

SoftServe established an ISO 14001:2015 compliant Environmental Management System. This certification reflects a commitment to environmental sustainability and showcases SoftServe’s low-carbon continuous improvement processes.


reduction in scope 1 emissions


reduction in scope 2 emissions

Diversity, Equity and Inclusion

A place where everyone can thrive

At SoftServe, we recognize and appreciate that our differences are one of our greatest strengths. This creates an environment where everyone can thrive.  To further foster a discrimination and harassment-free workplace culture and provide equal access to opportunitiess, we’ve incorporated different policies and practices for all stages of an associate’s journey.


We take care of what matters the most

At SoftServe, we strive to develop programs that truly support our associates and their long-term well-being. We transformed our mental well-being initiative into a company-wide Dare to Care program. It provides our managers, leaders, and associates with practical tools and tips for self-care to help them on their well-being journey.

points – SoftServe's health and well-being score (+3 YoY) as a result of quarterly Employee Satisfaction Survey
events dedicated to well-being, organized for 13,000+ participants 

Supporting Ukraine

The full-scale war in Ukraine is major and ongoing challenge for many at SoftServe. We as a company and community have mobilized our resources to stand with Ukraine and support our associates and the country during these challenging times.

Supporting Ukraine
Check Our Previous Sustainability Reports