Turn Atlassian's toolset into a single, automated workflow that runs itself, so your teams spend less time switching tabs and more time moving work forward 

Faster, more confident decisions with all your data in one place
Clearer visibility into how work moves, so teams can adapt without waiting on reports
Departments working from the same information, instead of chasing updates across tools

Client Voice

Lucas Hodges

Thank you, the SoftServe team, for your partnership in executing this project. It went very smoothly, and it was great working with you on it. We will definitely turn to the SoftServe team for any future assistance.

Lucas Hodges

Director of Release Management and DevOps

Company logo
Margarita Ramos

SoftServe was an amazing partner in leading our Atlassian Cloud migration. They were responsive and attentive at every step of the process, ensuring immediate communication and acting as a facilitator with Atlassian. Their dedication to customer experience and excellence in execution gave us confidence that everything was handled to the highest standard and made working with them a pleasure.

Margarita Ramos

Project Manager

Company logo
Felipe Souza

Overall, everything went smoothly with the migration initiative. The team demonstrated a high level of professionalism and provided quick and reliable support throughout the process. The spaces and projects have been functioning well post-migration, which is a testament to the team’s thorough planning and execution.

Felipe Souza

Information Technology Analyst

Company logo
Chris Huston

From start to finish, our Jira overhaul was outstanding. I highly recommend SoftServe to anyone undergoing a Jira re-architecture effort similar to Osso’s from late 2024 to early 2025.

Chris Huston

Engineering Operations

Company logo

Our Specializations

Partnership in Practice

SoftServe replaces scattered Atlassian tools and manual processes with a single connected system built to scale as your teams grow. We help you get more out of the tools you already have and move from server to cloud without losing momentum.

webinar

Accelerate Your Atlassian Server Migration

Explore more
blog

Introducing a Gen AI-Powered Chat Integration with Jira and Confluence Knowledge Base

Explore more
case study

Pharmaceutical Distributor Streamlines Project Operations With Atlassian Cloud Tools Migration

Explore more
news

SoftServe Becomes an Official Atlassian Specialized Partner in Cloud in AMER

Explore more

Our Expertise

Cloud Migration

Multiple Atlassian instances make it difficult to get a clear, unified view of your data. We migrate Server and Data Center products to Atlassian Cloud, AWS, Azure, or Google Cloud, consolidating everything into one environment your teams can navigate. Data and configurations are preserved exactly as they are, with minimal disruption to the work already running on them.

Atlassian Forge Development and Migration

Atlassian Connect is approaching end of life, and marketplace apps built on it need a path forward. We build and migrate apps to Atlassian Forge, so they stay functional, secure, and native to the Atlassian experience, with no infrastructure for you to manage. Our engineering team stays involved after migration, keeping your apps ready as Forge evolves.

Implementation and Configuration

No two teams run Atlassian the same way. We deploy, configure, and fine-tune Atlassian products to match how yours works. In Jira Service Management, that means automating repetitive requests, customizing request types, and connecting them to the tools your team already relies on, so tickets move faster, and nothing falls through the cracks.

Agile Consulting and Digital Transformation

Agile only works when the tools support how teams collaborate. We refine your agile processes and workflows using Atlassian tools, so teams spend less time coordinating and more time doing the work. We also run training and Q&A sessions that build real fluency with the tools, going beyond the basics of how to click through them.

Atlassian ROVO: AI and Gen AI

Out of the box, Rovo is built for everyone. We configure and implement Atlassian's AI layer around how your team actually works, cutting down manual, repetitive tasks and surfacing where your processes are slowing teams down.

Third-party Systems and Atlassian Integrations

We connect Atlassian to the platforms your teams already rely on: Jira to Slack, Jira to spreadsheets, Salesforce to Jira Service Management. We also build new integrations wherever the existing ones fall short, and manage your add-on ecosystem to keep every tool up to date.

Custom Development

When out-of-the-box Atlassian doesn't cover your needs, SoftServe builds what does: custom add-ons and extensions for Jira, Confluence, and other Atlassian products. Less manual work, more efficiency, built around your requirements, not a generic template.

Support and Maintenance

Downtime has a cost, so we work to keep it rare. Our 24/7 support resolves critical issues fast, while dedicated Atlassian administrators handle the ongoing work: access and permissions, new projects and schemes, and instance-level configuration

Your Partners at SoftServe

Jaymes Bayley

Jaymes Bayley

Client Executive

Volodymyr Marchenko

Volodymyr Marchenko

Technology Consulting Director

Roman Skab

Roman Skab

Global Head of Atlassian Delively

Our Offers

Assessment and Planning

Assessment and Planning

Before any migration starts, we review your plugins, instances, and user numbers, and assess your configurations with a full security review. From there, we build a cloud migration strategy and a detailed plan covering testing through production. Typically 2-4 weeks.

Testing

Testing

Once the environment is ready, we run a test migration and fix whatever it surfaces, then hand it over for user acceptance testing. Typically 1 week.

Preparation

Preparation

With the plan set, we get your environment ready to migrate: setting it up, backing up everything that needs protecting, and upgrading your server where the migration requires it. Typically 1-2 weeks.

Migration and Launch

Migration and Launch

This is where it goes live: we migrate to production, test again to catch anything the earlier round missed, and officially launch. Once you're running on the new environment, we train your team and provide user instructions, so people know how to work in it from day one. Typically 2-5 weeks.

Let's talk
Fill out the form below, and we'll be in touch shortly.
By submitting this form, you agree with our Terms & Conditions and Privacy Policy.

Our Insights

white paper
Generic agentic AI

Generative and Agentic AI Trends for 2026

Explore more
white paper

The Economics of AI: Cost Dynamics and New Value Streams

Explore more
white paper
AI Embodied

Humanoids: AI Embodied in Physical Form

Explore more
white paper

Cloud Modernization: The AI Catalyst No One Can Ignore

Explore more
guide

AI and the Cost of Certainty

Explore more

Hot Links

  • Home
  • Industries
  • Services and Capabilities
  • Resources
  • Newsroom
  • About Us
  • Contact
  • Careers
  • Subscribe to Updates

Contacts

  • Austin HQ

    201 W 5th Street Suite 1550 Austin, TX 78701

    +1-512-516-8880

    Toll Free:
    +1-866-687-3588

  • Privacy Notice - 
  • Terms and Conditions - 
  • Information Security - 
  • Sitemap - 
  • Search - 
  • Accessibility statement - 
  • LInkdn Link with Icon
  • Youtube Link with icon
  • Facebook Link with Icon
  • Instagram Link with icon

© Copyright 2026 SoftServe Inc.

hero-icon.svg
TikTok Link with icon
  • Twitter Link with icon
  • Soundcloud Link wiht icon
  • Bluesky Link with icon
    • Softserve company logo
    CareersSearchContact Us