SoftServe partnering with ServiceNow
SoftServe Helps ServiceNow Manage Digital Workflows
As a solutions partner, we provide ServiceNow with Information Technology Service Management (ITSM) and Information Technology Operations Management (ITOM) services and support. In addition, we’ve worked with clients to assist with new Artificial Intelligence (AI) and Machine Learning (ML) solutions within their core platform and a new concept in Virtual Reality (VR) and Augmented Reality (AR) within ServiceNow’s Manufacturing and Field Service areas.
Our work with ServiceNow has focused on workflow and low-code development applications creating flexible applications to complete specific tasks within their platform. Workflow and low-code-oriented development provide improved agility, decreased costs, higher productivity, effective risk management, governance, and better customer experience.
As part of our partnership, SoftServe has produced apps for ServiceNow that tie their existing customer systems together as part of a broader business process backbone. We have also provided third-party platform integrations, including Microsoft Teams, Jira, and other external tools.
- An estimated 30% reduced infrastructure costs
- A 30% to 50% improvement to ServiceNow’s time to market
- Between 4X to 8X improvement in product productivity
- 70% to 80% reduction in technical debt