SoftServe partnering with ServiceNow

SoftServe values our relationship with ServiceNow, a US-based software company developing a cloud computing platform to help clients manage digital workflows for enterprise operations.

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SoftServe Helps ServiceNow Manage Digital Workflows

As a solutions partner, we provide ServiceNow with Information Technology Service Management (ITSM) and Information Technology Operations Management (ITOM) services and support. In addition, we’ve worked with clients to assist with new Artificial Intelligence (AI) and Machine Learning (ML) solutions within their core platform and a new concept in Virtual Reality (VR) and Augmented Reality (AR) within ServiceNow’s Manufacturing and Field Service areas.

Our work with ServiceNow has focused on workflow and low-code development applications creating flexible applications to complete specific tasks within their platform. Workflow and low-code-oriented development provide improved agility, decreased costs, higher productivity, effective risk management, governance, and better customer experience.

As part of our partnership, SoftServe has produced apps for ServiceNow that tie their existing customer systems together as part of a broader business process backbone. We have also provided third-party platform integrations, including Microsoft Teams, Jira, and other external tools.

ServiceNow Benefits

01ROI
- An estimated 30% reduced infrastructure costs
- A 30% to 50% improvement to ServiceNow’s time to market
- Between 4X to 8X improvement in product productivity
- 70% to 80% reduction in technical debt

Our ServiceNow Integration Approach

Discovery

Experience a reduction in the discovery phase from two months to two weeks.

Implementation

The implementation now only requires an average of 90 days.

Prototyping

Prototyping now only requires an average of 90 days.