New Healthcare Solution Improves User Experience While Retaining Business Rules

Our client is a US-based compliance and revenue optimization consulting firm for the life sciences and healthcare industry.

Business Challenge

The client’s application is part of the hybrid cloud-based, multi-services platform, which helps life sciences companies transform commercial operations processes. Prior to the cooperation with SoftServe, the client faced the following challenges:

  • Interdependence and shared data between service areas
  • Functionality overlap between legacy systems
  • Prospective large projects creates need for solution scalability
  • Lengthy software updates and syncs between legacy systems
  • Slow system response time for legacy systems
  • Time constraints for new platform launch

Project Description

The SoftServe team developed a COT/PHS solution that provided new functionalities.

  • COT project workflow
  • Manager Review Report
  • COT schemas
  • PHS project workflow
  • BU matching SmartMatch
  • BU search

With the help of business analysis and UX activities, SoftServe developed a product that retained all existing business rules and improved the user experience. The business analysts (BA) activities

  • Identified and analyzed the business need for new functionality.
  • Analyzed the client’s existing solution and provided justification for new developments.
  • Conducted requirements elicitation with key stakeholders.
  • Analyzed and managed requirements analysis including UX requirements in cooperation with UX designers.
  • Prioritized and adjusted the functionality that formed the scope.
  • Provided assistance with the decision-making of a solution that satisfied the business needs, and planned further implementations.
  • Supported the development team throughout product lifecycle.

Value Delivered

The value delivered to the client included:

  • Increased time-to-market without sacrificing quality—a viable product was released within a six-month time period.
  • Improved solution performance and scalability.
  • Expanded visibility into project workflows and improved efficiency.
  • Enhanced data security.
  • Enriched user experience, which made the application easier to use.
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