Custom Mobile Application for Technical Support Staff

Our client’s mission is to help individual and commercial customers secure and monitor what matters most – their homes and business utilities. With more than 70 locat ions across the United States and Canada, the company provides electronic monitoring, energy control, home security, and personal health solutions to residential customers as well as businesses of all sizes.

Business Challenge

The client approached SoftServe for help accelerating the installation of security equipment for new customers. Previously, there was a stretch of time between a contract signing to the installation of equipment by the company’s team of technicians, giving customers time to reconsider and ultimately resulting in a high number of cancellations. The company partnered with SoftServe to develop a system that would automate and optimize key work and communication processes for their technical support and field sales staff. This was accomplished with an innovative mobile app solution, which was fully integrated with back-office systems for the client’s network monitoring centers.

Project Description

The client’s stakeholders and SoftServe’s technology experts agreed to build the perspective solution using Microsoft’s Xamarin – a crossplatform software designed to simplify mobile application development. To make the application work on multiple mobile platforms, the team employed the Xamarin Forms framework. The project’s technology stack included Xamarin Insights and Customized Xamarin Controls frameworks to enable reports generation and electronically sign the work related documentation. This allowed technicians to build a seamless and efficient process for reporting and distribution in online and offline modes.

Value Delivered

The mobile solution delivered by SoftServe was completely customized to meet the client’s unique needs and allowed the company to improve its communication processes and operations. With substantial experience in mobile apps development, SoftServe leveraged Xamarin to create a multifunctional cross-platform mobile application to improve the company’s customer experience. Developed specifically for use by technical support staff, this tool enabled viewing and managing assigned jobs, controlling timecards, tracking time spent on each task, and synchronizing job details in real time, ensuring client information was precise and up-to-date.

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