Lead with Intelligence in Personalized Member Service

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Healthcare,Presentation

Insurance member expectations of service has consistently risen. Members expect quick, accurate and frictionless answers to their questions. So how you do your transform your services to be a market leader in relationship building with your members?

During this on-demand webinar, you will learn about:

Member expectations for digital self-service
Key capabilities needed to lower your costs while improving member experience
How to transition to lower cost per transaction by adopting intelligent self-service
How to assess where you are, and areas you need to improve to support your desired member journey

Our speakers:

John Edwards, VP of Healthcare Consulting and Domain Solutions at SoftServe

With 30 years in consulting and operations roles in provider, payer and health tech companies, John helps his healthcare clients in the areas of strategy, product roadmap and operational efficiencies. Specializations include data warehousing, analytics, provider/payer alignment of incentives, population health and omnichannel customer experience.

Thomas Gardam, AVP Low-Code Platforms at SoftServe

Tom leads SoftServe’s Low Code Platforms practice helping bring together SoftServe’s unmatched digital engineering know-how with the enormous potential of Low-Code platforms to rapidly automate some of the world's most complex business processing challenges. He brings more than 20 years’ experience developing, deploying, and integrating enterprise application development platforms into global organizations as part of their digital transformation strategy.