by  Ihor Vasyutyn

Voice AI: Maintaining and Improving Health

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New technology is setting the stage for healthier patients. New healthcare interfaces are incentivized through MACRA (Medicare Access and Chip Reauthorization Act) and allow healthcare organizations to quickly gather patient data, speed recovery and wellness, and create the perfect user experience.

Voice AI, in particular, can have a substantial influence on a person’s daily life and wellness. Whether you want to maintain a healthy lifestyle, manage a chronic condition, or treat an acute illness, there are many potential use cases for voice AI in facilitating and tracking those kinds of lifestyle changes. Let’s look at how they apply to each group.

The population is divided into three categories with specific areas of focus for each group:

  • Healthy – preventive care programs
  • Chronic – health condition management
  • Acute Illness – therapy and adherence maximization; follow-ups for successful recovery

The uses for each are as follows:

Healthy Healthy Chronically/Acutely Ill
Healthy people can use voice AI to manage preventative care programs Healthy people can use voice AI to manage preventative care programs  Those who have a chronic condition or acute illness can use voice AI as a health management tool
Education and Promotion – Voice AI helps to manage wellness and risk factor programs related to body conditions and age                        
                        Engagement – Voice AI engages users in different ways to keep a healthy lifestyle
Education –  Voice AI informs and educates users about specific disease conditions, medications, therapy, and the importance of adherence
Information – Voice AI helps users to keep track of next steps, status of prescriptions, scheduling appointments, billing
Engagement – Voice AI engages users on reminders and notifications for regimens, next refills, follow-up appointments

Voice AI is an innovative solution to healthcare because it’s a constant connection to the patient—it creates better patient outcomes through adherence tracking and reporting.

Voice AI is also extremely usab le and straightforward, making it ideal for older generations who might have trouble with mobile apps and other more tech-literate platforms.

For example, SoftServe’s VoiceMyBot solution, developed for HipChat, enables hands-free, voice-operated collaboration and automation by combining HipChat from Atlassian with Amazon Echo. It offers an intuitive user experience with very little learning curve. And as we become more tech-savvy, the most successful enterprises will invest in resources that mimic and even surpass the digital experience employees enjoy at home.

Voice AI helps patients to integrate wellness into their everyday lives. It is a groundbreaking technological tool for those looking to maintain wellness, to manage illness, and to be able to live their best lives.

At SoftServe, we have expertise in:

  • Patient engagement solutions
  • Systems interoperability
  • Big data and artificial intelligence
  • Population health management
  • Healthcare security and regulations compliances like HIPAA and MU (Meaningful Use)

This broad experience provides us with the possibility to envision the full picture of patient touchpoints with different healthcare constituents. We design user-specific solutions that improve patient experience and automate patient engagement, bringing better patient outcomes and minimizing unnecessary spending.

To learn more about voice AI and its effects on the healthcare industry, check out our white paper, “Better Healthcare Outcomes Through Voice AI.”

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To talk to SoftServe about your organization’s voice AI capabilities, contact us here.