3 min readHealthcare’s market shift into quality and risk sharing models incentivizes providers, payers, and life science enterprises to incorporate technological changes, such as voice AI. And it helps modern technologies to improve population health and patient outcomes while removing unnecessary costs. In the United States, where we constantly switch physicians, insurances, and pharmacies, voice AI makes gathering patient information faster, easier, and less costly.
Healthcare professionals are under more and more pressure to keep tracking patient information electronically, learning how to use a complex electronic health record (EHR) and practice management (PM) systems. Bookkeeping needs to be done as a daily activity, but takes providers’ focus away from the most important thing – the patient.
Adding a voice-enabled bi-directional interface to existing EHR and PM systems can streamline the digitizing of patient information, diagnos es, and symptoms, saving providers’ time and energy for taking care of patients. Voice AI, additionally, also allows healthcare professionals to use plain-speak, natural language, eliminating information management efforts and cost.
With this kind of improvement, you can boost the quality of services that you have for MIPS and APM measurements. MIPS stands for Merit-based Incentive Payment System, and APM stands for alternative payment model, that rewards providers for delivering high quality and cost-effective care. Both are part of Medicare’s Quality Payment Program and are evaluated on quality performance.
That being said, voice AI speeds along data logging, making more digital information available in less time, with better patient outcomes, and financial reimbursement. Voice AI patient facing interfaces shift healthcare services to new level of quality, with better patient experiences, improved medication adherence, streamlined communication between patient and care team and, as a result, better patient outcomes for less efforts and cost.
Voice AI also has notable advantages for health organizations that want to implement the previously mentioned methods of patient engagement. For example, the pharmaceutical industry is interested in increasing value to their products by adding supplemental patient engagement capabilities, and even tracking and reporting patient adherence back to interested parties (providers, payers, pharma).
Supplementing medication with smart technology like voice AI can:
- Educate a patient
- Engage him/her to stay on track and follow the regimen
- Report that medication is taken or not taken
- Connect to a care team member if/when they need assistance
At SoftServe, we define key use cases and help you leverage voice technologies based on your infrastructure. And, by means of our Human 360 platform, we are able to accelerate the development of custom solutions as well as experienced in healthcare technologies and regulations IT professionals.
At SoftServe, deliver digital solutions for tomorrow’s needs. We create exceptional experiences for both patients and providers, regularly improving average time to market of 40% with a robust output and cost efficiencies for our clients.
To learn more about voice AI and its effects on the healthcare industry, check out our white paper, “Better Healthcare Outcomes Through Voice AI.”