SoftServe Accelerator Ensures AgentSpace Can Transform Productivity and Streamline Workflows

4 min read

Organizations can now transform working practices to increase productivity and streamline workflows by deploying Google’s AgentSpace. And with the support of SoftServe’s Accelerator they can unify enterprise data with AI-driven search, summarization, and workflow automation across multiple data sets in any business.

Research shows that most employees waste time searching for information across multiple systems daily. This situation is exacerbated by siloed data, compliance risks, and generic AI tools that slow productivity and create inefficiencies. Google Agentspace solves these bottleneck challenges with enterprise-grade search, summarization, and AI-powered actions grounded in an enterprise’s data.

Get the job done

Because it has deep research and assistant capabilities built-in, Agentspace helps employees across roles and industries get their jobs done. These can be a financial analyst researching investment options for a client, a lawyer researching a case, an engineer troubleshooting a system issue, or a marketer building a PR campaign. They can all save many hours a day.

In today’s increasingly competitive marketplace enterprises are striving to deliver every extra ounce of productivity. One of the most cost-effective ways to achieve this is by using technology, and AI in particular, to accelerate and automate many previously manual tasks. AgentSpace is one of the most sophisticated manifestations of this capability, but companies need to consider how they implement it if they are to realise its maximum potential.

Rapid accelerator

It is why SoftServe, to make the implementation of AgentSpace easier, launched its Google AgentSpace Accelerator to provide a rapid AI assessment, demonstrate proof of value and configure an operating environment, all within four weeks. It is able to do this as it is a Premier Google Cloud Services Partner with recognized expertise enabling clients to develop Cloud Native applications by leveraging advanced technologies like AI, machine learning, and data analytics.

The Accelerator process starts by:

Building a deep understanding of enterprise knowledge workflows, key pain points, and success criteria.
Assessing data readiness, including availability, ACL alignment, and security & compliance requirements.
Defining the pilot scope and establishing measurable success criteria such as KPIs and ROI expectations.

Industry agnostic

The processes and technologies are industry agnostic and deliver benefits ranging from regulatory and compliance discovery in financial services or analysis of patient histories and lab results in healthcare to summaries of real-time inventory and supply chain status in manufacturing or retail.

One specific area where SoftServe delivered tangible benefits was for a specialist insurance broker that was able to accelerate intelligent search capabilities and boost productivity. It reduced the time to find internal information by using one tool to ascertain cross platform capabilities for Agentspace by proving Google could talk to Sharepoint services. The internal user community of up to 50 active POC test users included cross functional teams from business and IT groups across Europe & the U.S.

In another example, a firm’s HR department was able to deliver quick answers to common questions, such as benefits, leave policies and onboarding, through an AI-powered assistant. AgentSpace was able to unify data from multiple system locations including internal Wikis, policy documents and HR systems enabling employees to find answers or request updates seamlessly.

Into practise

In deploying its AgentSpace Accelerator, SoftServe begins by understanding enterprise knowledge workflows, pain points and success criteria. We then evaluate data readiness (availability and ACL alignment etc…) confirm connectors and review security and compliance status and finally identify the preliminary scope of the pilot.

We then establish the findings from the discovery phase and align those with business goals, use case prioritization and success metrics to develop the POV roadmap and final scope.

Putting this to work means enabling search, summarization and baseline generative assistant capabilities and onboarding up to 50 test users to evaluate content relevance, summarization quality and compliance with ACL’s. Finally, the AgentSpace environment is configured with the data connectors to provide feedback on research and generative assistant performance and establish next-step recommendations. It should all be completed within four weeks.

Find out more

To understand more about how this powerful tool could transform your workplace environment and how SoftServe can safely accelerate implementation of the trial process, contact one of our experts for a personalized discussion and demonstration.

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