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Retail

Drive change in the marketplace by providing compelling, lasting, and innovative customer experiences

Deliver the best for your customers

SoftServe’s retail experts empower our clients to identify and meet consumer demand for next-level personalization. Our empathetic approach combined with cutting-edge technologies create unforgettable experiences for scalable, memorable, and engaging customer experiences.


  • 55% of consumers are willing to pay more for a guaranteed good experience
  • It costs 5x more to attract a new customer than to keep an existing one
  • over100 digital transformation projects delivered

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Comprehensive solutions for an omnichannel world

  • Deliver a digital experience that allows customers to interact with your entire ecosystem (online and offline) seamlessly and personally – on their own terms.

  • Take your digital commerce experience to the next level including: ecommerce, mobile web, mobile apps and social, through optimization, modernization, automation and personalization.

  • Optimize the solution selection process by collaboratively defining business requirements, or through a workshop including feature/function review, weighted score card analysis, and an in-depth technology gap analysis.

  • Roll out a digital solution with reduced risk, assured timelines, proven functionality, and enterprise-wide interoperability.

  • Work with SoftServe’s team of global experience strategy experts to: define and deliver a holistic customer journey map, enable behavioral analytics across all channels, and provide actionable insights to emerging opportunities.

  • Partner with SoftServe’s team of retail and commerce experts to evolve your digital ecosystem from front-end customer experience to imagining the impossible via innovation.

  • Retail – Leverage Data to Understand the Tomorrow’s Shopper

    Retail – Leverage Data to Understand the Tomorrow’s Shopper

  • Retail – Use Competition to Your Advantage

    Retail – Use Competition to Your Advantage

Our approach

  1. 01validated performance

    SoftServe offers highly regarded resources around the globe, including the best big data and data science team in Eastern Europe as validated by Cloudera.

  2. 02secure foundation

    Security is a significant concern to consumers, and no organization wants to be at risk. SoftServe’s elite team of Certified Ethical Hackers leverage data analysis, stress testing, and many of the same tactics of modern criminals to identify weaknesses that organizations can’t afford to miss.

  3. 03digital innovation delivery

    SoftServe has delivered more than 3,500 projects over our 25+ years of core engineering expertise. We not only dream up new technology, we wake up every day and build it—and we have since our inception in 1993. SoftServe delivers digital innovation, daily.

  4. 04value-based relationships

    SoftServe believes in establishing long lasting relationships, and treating your business like our own. We strive to establish and foster meaningful relationships with your stakeholders, whether internal, external, or both.

  5. 05deep-industry expertise

    We drive success by bringing a unique end-to-end understanding of enterprise solutions across a wide breadth of commerce and retail organizations.

  6. 06personalized experiences

    We drive greater customer LTV by personalizing the commerce and content experience for customers across their omnichannel ecosystem.