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Drive change in the marketplace by providing compelling, lasting, and innovative customer experiences.

Deliver the best for your customers

SoftServe’s retail experts partner with our clients to transform the experience of their customers and consumers. We focus on the needs and wants of the customer, the goals of our client and leverage our industry expertise to create next-level digital experiences. SoftServe’s empathetic approach blended with cutting-edge technologies create unforgettable customer experiences that create scalable, memorable, engaging customer experiences.

  • 55% of consumers are willing to pay more for a guaranteed good experience
  • It costs 5x as much to attract a new customer than keep an existing one
  • over100 of digital transformation projects delivered


Comprehensive solutions for an omnichannel world

Deliver a digital experience that allows customers to interact with your entire ecosystem (online and offline) seamlessly and personally – on their own terms.

Uplevel your digital commerce experience, including ecommerce, mobile web, mobile apps and social, through optimization, modernization, automation and personalization.

Ease the solution selection process through a collaborative business requirement definition process, or a workshop including a feature/function review, weighted score card analysis and an in-depth technology gap analysis

Roll out a digital solution with reduced risk, assured timelines, proven functionality, and enterprise-wide interoperability.

Work with SoftServe’s team of global experience strategy experts to define and deliver a holistic customer journey map, enabling behavioral analytics across all channels, and provide insights and opportunities.

Partner with SoftServe’s team of retail and commerce experts to uplevel your digital ecosystem from front-end customer experience to imagining the impossible via innovation.

  • Retail – Leverage Data to Understand the Tomorrow’s Shopper

    Retail – Leverage Data to Understand the Tomorrow’s Shopper

  • Retail – Use Competition to Your Advantage

    Retail – Use Competition to Your Advantage

Our approach

  1. 01validated performance

    SoftServe offers highly regarded resources around the globe, including the best big data and data science team in Eastern Europe as validated by Cloudera.

  2. 02secure foundation

    Security is a significant concern to consumers, and no organization wants to be at risk. SoftServe’s elite team of Certified Ethical Hackers leverage data analysis, stress testing, and many of the same tactics of modern criminals to identify weaknesses that organizations can’t afford to miss.

  3. 03digital innovation delivery

    SoftServe has delivered more than 3,500 projects over our 20+ years of core engineering expertise. We not only dream up new technology, we wake up every day and build it – and we have since our inception in 1993. SoftServe delivers digital innovation, daily.

  4. 04value-based relationships

    SoftServe believes in establishing long lasting relationships, and treating your business like our own. We strive to establish and foster meaningful relationships with your stakeholders, whether internal, external or both.

  5. 05deep-industry expertise

    We drive success by bringing an unique end-to-end understanding of enterprise solutions across a deep breadth of commerce and retail organizations.

  6. 06personalized experiences

    We drive greater customer LTV by personalizing the commerce and content experience for customers across their omnichannel ecosystem.

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