partnering with
We empower Enterprise Clients to enhance customer experience by delivering solutions powered by Salesforce technology. Starting from strategic prioritization workshops and solution selection advice, we transform business operations.
As a Salesforce partner, SoftServe is focused on some of the most complex platform implementations, enhancements, and integrations covering Salesforce Sales Cloud, CPQ, Service Cloud, Field Service Lightning, Community Cloud, Mulesoft, and Tableau.
Our differentiators
Customer Success
Industry leading Net Promoter Score of 75 which is more than 300% the industry average, because our first priority is a successful project completion that returns value
Experience
We use consistent project methodologies for complex digital transformations with Salesforce such as As-is/To-Be Design Thinking, technology scorecard selection and validation, and agile implementation
Scale
We deliver complex software integration projects for some of the world’s leading companies
Solving industry challenges
Our services
Strategic prioritization workshops
We deliver strategic workshops to map business priorities to IT and build the proper enterprise architecture.
Solution selection
We advise on IT solutions selection for improved ROI and quicken time to market.
New implementations
We deliver Salesforce implementations for digitizing sales, CPQ customer service and field service processes, as well as migration to Salesforce from other CRM solutions.
Solution enhancement
We enhance existing Salesforce solutions to achieve the highest value from available functionality.
We also provide migration from the classic Salesforce interface to Salesforce Lightning.Systems merge and integration services
We provide integration of Salesforce solutions within enterprise IT architecture for companies under different phases of Merger & Acquisition.
We also deliver business processes reengineering during M&A.Hypercare
We provide custom processes configuration (approvals, workflows), configuration improvements, and issues troubleshooting—as well as user/onboarding training and adoption sessions.
Public cases
Custom App for B2B Price Optimization Solutions Provider
SoftServe developed and deployed a custom application for Salesforce’s AppExchange and conducted integration between the client’s Salesforce and SaaS Platforms.
Gasoline Distributor Streamlines Daily Operations with Salesforce
To improve the company’s operational and analytics capabilities, SoftServe developed an IT solution based on the best logistics industry practices and by deploying Salesforce Platforms: Sales Cloud, Service Cloud, Community Cloud.
Custom Build Portal for a Solar Company
SoftServe developed a custom build portal for partner management based on the best software development practices and integrated Salesforce Sales Cloud and Lightning Platforms.
Salesforce integration for global rug and textile furnishings company
Our client sought guidance in driving Salesforce adoption. SoftServe quickly built rapport with the client’s Salesforce users and departmental heads, gaining an in-depth understanding of the business processes to offer and implement the most optimal and sustainable solutions.
Drug Submission Process Tool and Audit Application for Quality Management Software Provider
For one of its customers, our client needed to create an extension for their product. This extension would be used to control the submission of new drugs to different markets around the world. SoftServe delivered to our client a Submission Process Tool on time with no issues after going live.
Salesforce Solution for Education Management Leader
To enable enhanced sales experience SoftServe developed a completely new workflow for quoting, pricing, invoicing and payments based on Salesforce CPQ.
