partnering with
We empower Enterprise Clients to enhance customer experience by delivering solutions powered by Salesforce technology. Starting from strategic prioritization workshops and solution selection advice, we transform business operations.
As a Salesforce partner, SoftServe is focused on some of the most complex platform implementations, enhancements, and integrations covering Salesforce Sales Cloud, CPQ, Service Cloud, Field Service Lightning, Community Cloud, Mulesoft, and Tableau.
Our differentiators
Customer Success
Industry leading Net Promoter Score of 75 which is more than 300% the industry average, because our first priority is a successful project completion that returns value
Experience
We use consistent project methodologies for complex digital transformations with Salesforce such as As-is/To-Be Design Thinking, technology scorecard selection and validation, and agile implementation
Scale
We deliver complex software integration projects for some of the world’s leading companies
Solving industry challenges
Our Services
Hypercare
We provide custom processes configuration (approvals, workflows), configuration improvements, and issues troubleshooting—as well as user/onboarding training and adoption sessions.
New
implementationsWe deliver Salesforce implementations for digitizing sales, CPQ customer service and field service processes, as well as migration to Salesforce from other CRM solutions.
Solution
enhancementWe enhance existing Salesforce solutions to achieve the highest value from available functionality.
We also provide migration from the classic Salesforce interface to Salesforce Lightning.Solution
selectionWe advise on IT solutions selection for improved ROI and quicken time to market.
Strategic prioritization workshops
We deliver strategic workshops to map business priorities to IT and build the proper enterprise architecture.
Systems merge and integration services
We provide integration of Salesforce solutions within enterprise IT architecture for companies under different phases of Merger & Acquisition.
We also deliver business processes reengineering during M&A.
Case Studies
Build An Engaged and Efficient Customer Portal with Salesforce Community Cloud
This US-based financial services tech company provides brokerage, investment banking, and advisement. It was held back by a customer support system that couldn’t scale properly or build a single view of the customer. The portal was challenging to maintain, much less develop or integrate with other components.
Custom App for B2B Price Optimization Solutions Provider
SoftServe developed and deployed a custom application for Salesforce’s AppExchange and conducted integration between the client’s Salesforce and SaaS Platforms.
Custom Build Portal for a Solar Company
SoftServe developed a custom build portal for partner management based on the best software development practices and integrated Salesforce Sales Cloud and Lightning Platforms.
Drug Submission Process Tool and Audit Application for Quality Management Software Provider
For one of its customers, our client needed to create an extension for their product. This extension would be used to control the submission of new drugs to different markets around the world. SoftServe delivered to our client a Submission Process Tool on time with no issues after going live.
Gasoline Distributor Streamlines Daily Operations with Salesforce
To improve the company’s operational and analytics capabilities, SoftServe developed an IT solution based on the best logistics industry practices and by deploying Salesforce Platforms: Sales Cloud, Service Cloud, Community Cloud.
Improve Customer Support by Optimizing Salesforce Service Cloud
You’re leaving money on the table and losing out on increased business success when not fully utilizing Salesforce’s functionalities.
Though our client—a US-based financial services tech company providing brokerage, investment banking, and advisement—saw benefits from the Salesforce Platform, they were still missing out on critical Service Cloud optimizations.
Improve Field Service Operations and Customer Service with Salesforce
When you’re like our client—a US-based financial services tech company providing brokerage, investment banking, and advisement—success depends upon efficient field service operations and consistent, high-quality customer service.
More Effective Customer Acquisition with the Salesforce Service Platform
Enterprises can struggle with fully optimizing all that Salesforce has to offer to achieve their goals. Such was the case with our global commercial real estate client who provides flexible shared workspaces to other companies ranging from technology startups to Fortune 500s.
Salesforce integration for global rug and textile furnishings company
Our client sought guidance in driving Salesforce adoption. SoftServe quickly built rapport with the client’s Salesforce users and departmental heads, gaining an in-depth understanding of the business processes to offer and implement the most optimal and sustainable solutions.
Salesforce Solution for Education Management Leader
To enable enhanced sales experience SoftServe developed a completely new workflow for quoting, pricing, invoicing and payments based on Salesforce CPQ.
Streamline Real Estate Business Processes and Maximize Success with Salesforce
Our client—a US-based financial services tech company providing brokerage, investment banking, and advisement—has extensive expertise in the real estate field. However, they struggled to maximize and streamline real estate-related business processes.
