Partnering with Salesforce

partnering with

We empower Enterprise Clients to enhance customer experience by delivering solutions powered by Salesforce technology. Starting from strategic prioritization workshops and solution selection advice, we transform business operations.

As a Salesforce partner, SoftServe is focused on some of the most complex platform implementations, enhancements, and integrations covering Salesforce Sales Cloud, CPQ, Service Cloud, Field Service Lightning, Community Cloud, Mulesoft, and Tableau.

Our differentiators

Customer Success

Industry leading Net Promoter Score of 75 which is more than 300% the industry average, because our first priority is a successful project completion that returns value

Experience

We use consistent project methodologies for complex digital transformations with Salesforce such as As-is/To-Be Design Thinking, technology scorecard selection and validation, and agile implementation

Scale

We deliver complex software integration projects for some of the world’s leading companies

Solution Highlights

01Strategic prioritization workshops
We deliver workshops to map strategic priorities of your business to IT and define the right Enterprise Architecture.
Benefits:
- Design an innovative solution that will meet customer expectations
- Discover new opportunities for added value to your business
- Reduce project delivery risk using collaborative and iterative approaches
02Solution Selection
03Sales automation
04Configure - price - quote optimization
05Customer Service Automation
06Field service automaton

Solving industry challenges

Energy, Oil & Gas
Energy companies can benefit from Salesforce-driven agility to keep up with the changing needs of stakeholders and continuously adapt to changing revenue models.
Manufacturing
Salesforce manufacturing software empowers automated order fulfillment, provides personalized customer interactions, enables sales predictions, and more.
Logistics
Implementing Salesforce Service Cloud improves shipping efficiency and delivers the benefits of centralized sales data.
Healthcare
Salesforce makes it easier for healthcare companies to streamline workflows and link with both members and providers in more effective channels—and enables medical care institutions to break down data silos and drive more meaningful interactions with their patients.

Our serveces

Strategic prioritization workshops
We deliver strategic workshops to map business priorities to IT and build the proper enterprise architecture.
Solution
selection
We advise on IT solutions selection for improved ROI and quicken time to market.
New
implementations
We deliver Salesforce implementations for digitizing sales, CPQ customer service and field service processes, as well as migration to Salesforce from other CRM solutions.
Solution
enhancement
We enhance existing Salesforce solutions to achieve the highest value from available functionality.
We also provide migration from the classic Salesforce interface to Salesforce Lightning.
Systems merge and integration services
We provide integration of Salesforce solutions within enterprise IT architecture for companies under different phases of Merger & Acquisition.
We also deliver business processes reengineering during M&A.
Hypercare
We provide custom processes configuration (approvals, workflows), configuration improvements, and issues troubleshooting—as well as user/onboarding training and adoption sessions.

Public Cases

Custom App for B2B Price Optimization Solutions Provider
SoftServe developed and deployed a custom application for Salesforce’s AppExchange and conducted integration between the client’s Salesforce and SaaS Platforms.
Salesforce Application Development for the AppExchange
Our client was looking for a reliable partner to assist with both the AI-SaaS platform development and the Salesforce application development, which are tightly integrated. SoftServe worked with the client’s Salesforce applications based on VisualForce, custom integrations, and publishing application processes for AppExchange.
Custom Build Portal for a Solar Company
SoftServe developed a custom build portal for partner management based on the best software development practices and integrated Salesforce Sales Cloud and Lightning Platforms.
Salesforce integration for global rug and textile furnishings company
Our client sought guidance in driving Salesforce adoption. SoftServe quickly built rapport with the client’s Salesforce users and departmental heads, gaining an in-depth understanding of the business processes to offer and implement the most optimal and sustainable solutions.
Drug Submission Process Tool and Audit Application for Quality Management Software Provider
For one of its customers, our client needed to create an extension for their product. This extension would be used to control the submission of new drugs to different markets around the world. SoftServe delivered to our client a Submission Process Tool on time with no issues after going live.
Salesforce Solution for Education Management Leader
To enable enhanced sales experience SoftServe developed a completely new workflow for quoting, pricing, invoicing and payments based on Salesforce CPQ.