2 min readThe banking, financial services, and insurance industries are evolving into a largely digital market. And as the market evolves, so too does the need to gather, interpret, and protect customer data.
As the Financial Services industry accumulates large sets of data, that data can be leveraged through business intelligence to create more customer-centric solutions and experiences. These software solutions can help companies address the challenges and demands of delivering a customer-centric strategy. Along with this, of course, is the constant challenge for Financial Services companies looking to maximize their customer data within the strict regulatory environment in which they must operate.
Compliance
As more and more data is generated and captured, BFSI companies have an even greater level of responsibility to protect and monitor the identity of their customers. Consequently, companies in this space need to be able to gather input on services customers are interested in, and sort and protect that data safely.
All business units must adhere to existing compliance and governance restrictions to protect key client and financial information. Additionally, as more institutions collaborate and share information through data-driven APIs (application programming interface), Financial Services companies have to achieve a greater level of monitoring and oversight to ensure both the quality and the safety of the data being shared.
At SoftServe, we bring together our best thinkers and most experienced developers to help Financial Services companies answer this challenge and develop compliant customer-centric strategies and BI solutions.
Customer Centricity and Beyond
At SoftServe, we take pride in putting the customer experience in the same line as operations and employee experience to give you comprehensive solutions to fit everyone’s needs. Our methods revolve around viewing the business of the client from three perspectives: customer experience, operation optimization, and employee experience. This make up our differentiating triangle, and we build our value proposition to cover needs in these directions.
See some examples of how this technique, paired with business intelligence and big data solutions, allow our Financial Services clients to grow their businesses in our white paper, “BFSI: Business Intelligence for a Competitive Advantage.”